Surface Pro 6 are a failed line and Microsoft are evading any responsibility

this is actually getting crazy now - i can't believe microsoft would: A, willingly release and stand by a terrible product; and B, then treat a customer so horribly about it.

Summarisation:

A series of replacement devices has demonstrated that many of the Surface Pro 6’s features frequently don’t work or eventually fail.

It has so many bugs that it makes the device unusable for what the customer needs it for.

Most importantly, the pen feature always eventually fails and the software shows many interrupting and obstructing bugs when multitasking.

The initial purchased device mostly worked for the allowed returns period which gave false hope for after this period along with support/shop advice.

The performance declined, the device failed and all replacements have followed the same pattern.

After five failed devices, years of user dissatisfaction, and support team rudeness it is appropriate to accept the request to issue a refund on the return of the device but i am forever tricked by microsoft support of ever finding the exit of this dreadful device.

Support is blatantly ignoring me and refuse any real solution.

I have been begging for a refund for about 2 years now; my user satisfaction of the SP6 is rediculously low for a relatively new and very expensive product.

I'm a masters student and initially bought the SP6 for my intense degree in my juniour honors (3rd) year so that i didnt have to carry notes everywhere - i needed a writing capable laptop for everything to be in one place and able to edit etc etc (physics subject so very computer heavy).

All research pointed towards SPs.

The SP6 was the most up-to-date model at the time so i invested all my student fund into it in the hope that "investing my money where i was investing my time" would make for an efficient setup.

Immediately it showed signs of weakness but i was advised to wait for updates and i was convinced that anything at a price of £1300 would be fixed!

After the intial 1 month return period (how convenient) performance totally went downhill.

Soon the pen totally stopped working - which i needed to use for hours everyday.

It annoyingly lasted long enough for me to get totally set up with my new setup.

Swapping back to pen and paper wasn't an option with all the notes of my courses already begun on the Surface, plus I wasn't expecting this issue to last - surely Microsoft would sort this very alarming issue of such an important feature ASAP.

No?

No!

I replaced the pen twice and got the new slim pen model too, i had 4 surface replacements and the same problems occured on each setup.

Need I descibe the sheer amount of stress of dealing with such consistent tech issues whilst sitting an intense masters degree at a highly rated university?

Keep in mind this involved rentlentless exchanges with support - each member PROMISING me that they can fix the problem and, if not, replace it 'which will never break the same way'.

So everytime i was given false faith and false hope in investing my time in going through the support process all over again and setting up my replacement devices (with the apps and preferences and third party ware etc). This faith and hope was completely crushed after a couple weeks with the new devices and after agent's promises. Now I'm on my 5th Surface and 3rd/4th pen and it's clear that another replacement won't help.

I appriate that windows 10 is just generally bad and full of awkward bugs that prevent the flow of any process for the user but this is another level.

Some errors are predictable or consistent (like window snapping never actually being flush; brightness slider does not give you full control of the brightness AT ALL, it has own auto adjustments that you can't control - so what's the point in pretending to give control?; 'set as default browser' does not set as default browser for most operations; screen-locking using the top button closes the screen but immediately it wakes up again (and if it sees you will unlock and open making the feature utterly pointless); pen stops being recognised miduse needing full computer restart to re-recognise only for it to happen again immediately; software just CANNOT cope with OneNote with so much inconsistency in performance it actually drives me crazy; such terribly inconsistent fullscreen glitches) but some are so random or a bit more tempormental (multi-touch decides not to work so can't pinch to zoom in and out; apps or window blending together and fighting for screen space; the brightness slider only works for half of the sliding distance or not at all; desktop will rearrange itself and add shortcuts; periods of needing to click something many times to register as one click; stupid OneDrive stealing random files from the actual PC; face recognition not working; external monitors flickering).

To name only a few and holy moly could I go on.

So I have had an absolute nightmare trying to use the machines to do what the were specially (appaulingly) designed and advertised (falsely) to do.

All the while i had some absolutely disgusting interactions with some support team members.

Most are so unhelpfull and not willing to do the littlest things like check the ticket log etc.

I had one member remote control to change drivers but when the problem was evidently made worse she just stopped replying(?).

I was left with a completely non-functional device and after alerting them, support were totally fine leaving me with it and seeingly no regrets in doing so(?).

I had another make me factor reset which of course solved nothing since the problem is much deeper routed, which he had already admitted(?).

Some very clearly just waste time for a kick.

They clearly think they can get away with murder because they're protecting by a huge greedy company and I'm a single customer that can't touch them.

I hate how replacements are thrown about (becasue they've totally accepted the fault line) yet a refund is so far impossible to arrange.

There's so much fishy behaviour around it.

I know people with SP6 going through the exact same problem of a string of replacements and there's many only forums of similar bug complaints yet Microsoft keep kidding on that they are delivering quality product and service.

It's unbelievable.

Basically, I have now witnessed several times that ‘new/working/functional’ Surfaces do not last and do fail very quickly and very badly.

It was impossible for a customer to know that the whole Surface Pro 6 line would crumble if only given a factory fresh device in an unreasonably short returns period.

Impotantly, this string of replacements that Microsoft has given me does NOT suffice as the one continuously working device that they were advertised as lasting 5 years MINIMUM.

The series of replacements doesn’t even come close to one working device and have cost far too much of my time and energy - Microsoft has failed to deliver to a customer (over years now) and therefore would refund the customer but they continue to ignore me when support gets to the nitty gritty.

Microsoft does NOT deserve my money, simple business - i need a refund and a crazy amount of compensation after the way me and my student career suffered.

HOW CAN I SORT THIS HELL THAT MICROSOFT HAS LEAD ME INTO DEEPER AND DEEPER?!