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Surface Pro6 headphone jack not working

Anonymous
2020-11-25T16:40:20+00:00

Plugging in earphones to my Surface stopped working overnight. Sound only comes out of speakers.

Windows version 10.0.19041. I have tried restarting, checking sound settings etc, and have no luck. My earphone works on other devices.

Grateful for resolution advice.

Janie

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-12-08T09:28:47+00:00

    Dear StevenK

    Thank you very much for your prompt response.

    I ran the Audio Troubleshooter, set the Headphone as default and am back to normal.

    I do not understand why this has corrected the problem; but am happy that I can now use my earphones. Thank you.

    Kind regards

    JanieKaung

    I think a recent update disabled headphone jack detection! It stopped switching automatically for me

    Edit: I see a bunch of Realtek driver updates in recent history. That's the chip the sound device uses. I think it introduced a bug.

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  2. Anonymous
    2020-11-26T23:08:50+00:00

    Dear StevenK

    Thank you very much for your prompt response.

    I ran the Audio Troubleshooter, set the Headphone as default and am back to normal.

    I do not understand why this has corrected the problem; but am happy that I can now use my earphones. Thank you.

    Kind regards

    JanieKaung

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  3. Anonymous
    2020-11-26T21:06:49+00:00

    Hello JanieKaung,

    Thanks for posting your concern here.

    To troubleshoot the issue, please follow the steps below:

    1. Run Audio Troubleshooter. Go to Settings > Update & Security > Troubleshoot > Playing Audio > Run the troubleshooter.

    1. **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues. 

    3. Update drivers and firmware

    Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

    Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

    Choose the .msi file that matches your current OS Build and click Next.4. Run System File Checker in Windows 10.

    Hope this helps.

    Kind regards,

    StevenK

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