Earbuds ( JBL) will pair with my Microsoft Surface Pro, Windows 10 but won't stay connected.

It is a surface pro 9. The JBL earbuds are listed as paired in the "bluetooth" drop down. The earbuds are not listed in the "select a sound output." Toggling between "paired" and "connected" occurs immediately after "pairing a new output device." It never stays "connected." I wiil try the step you listed and will get back to you.

Hi Keith Flournoy,

We haven't heard from you, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion

Hi Keith Flournoy,

Thank you for the update on this and glad to know that so far it works fine. Continue to observe this for a few days to make sure that it really works now before we close this post. Please update us after 48 hours on how it is going.

Hoping for positive update on this.

Kind regards,

Marrion

The JBL Headset was the only one with the Human Interface devices / bluetooth Low Energy GAT compliant HID option listed. So far it appears to work.

Thanks.

Hi Keith Flournoy,

Thank you for reaching Microsoft Community.

I would like to confirm first on the exact model of your Surface. Is it a Surface Pro or a Surface Laptop 3? If Surface Pro, which Surface Pro model is it? See this page for reference: Find out which Surface model you have - Microsoft Support

Does it toggle from connected to paired even while you are using it or only when it is left idle for a few seconds or minutes?

Kindly try these steps below first:

Open Device Manager

Expand Bluetooth

Double-click on the Bluetooth adapter of the device

See if Power Management tab is available

If yes, click on it then uncheck the box next to Allow the computer to turn off this device to save power option

Click OK

Do this also to the driver of your JBL Headset

Expand Human Interface devices and do the same for the Bluetooth Low Energy GAT compliant HID device listed

Close Device Manager and restart your Surface to make sure changes are saved then see if issue persists

Let me know how it goes.

Kind regards,
Marrion