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How do I start my new surface laptop

Anonymous
2023-09-15T12:36:44+00:00

I have a brand new surface laptop - how do I get it to work ? I have pressed the start button and ctl + windows + enter?

Nothing happens - what to do?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2023-09-15T21:24:35+00:00

    Hi Agneta Dalväg,

    Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

    I am aware of the problem you're facing with your Surface Laptop SE, which won't turn on when you try to start it. Let me help you on this.

    Make sure your Surface is charged and disconnect any accessories.

    To start your new Surface Laptop, Press and hold the power button until the logo screen appears (about 300 seconds).  If nothing happens when you press the power button, make sure that the device is charged or plugged in to a power source. If the power connector light doesn’t turn on, or if it flashes, see Surface battery won’t charge or Surface won't run on battery.

    Let me know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-09-18T22:52:17+00:00

    I'm glad to know that everything is working now. We appreciate your effort in finding a solution to this issue.

    At Microsoft, we greatly value our customers' initiative and resourcefulness. Should you need further help, feel free to reach us back in creating a new thread by clicking this link: Create a new question or start a discussion.

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  3. Anonymous
    2023-09-16T07:10:35+00:00

    Everything is working fine - I got help from the retailer POWER in Gothenburg, Sweden. Great people working there.

    Regards,

    Agneta

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