Surface Book 2 dGPU (NVIDIA GeForce GTX 1050) disappeared

Hello KokoRL,

Thanks for reaching Microsoft Community. We're sorry to know that the Nvidia adapter is missing on your device. We'll do our best to help you out.

May we know what version of Windows you have?

In the meantime, please follow these methods and see if issue persists or not:

1. Run the Surface Diagnostic Toolkit and check for Windows Update. Ensure all pending updates are installed.
2. Manually install drivers and firmware for Surface Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo. Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
   Choose the .msi file closest to your current OS Build and click Next.
   After downloading, run and install the .msi then Restart.
3. Run the System File Checker in Windows (microsoft.com)

Hope this helps. Feel free to respond on this thread to let us know how it goes.

Regards,

StevenK

Hi, Thanks for responding

Currently, I'm running version 21H2 (OS Build 22000.348) for the windows 11 Pro on 64 bit.

I have completed the steps mentioned above and the issue is still present. I had downloaded SurfaceBook2_Win10_18362_21.101.14869.0 and after completing the scans I got the message. Windows Resource Protection did not find any integrity violations.

Thanks

Thanks for keeping us posted, KokoRL.

If that's case, then we would highly recommend that you reset your Surface using a USB Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

Note: This removes all the files and apps on your device. You will need to back up your data and reinstall the desktop apps or run updates after the completion.

To download the Recovery Image:

1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. When prompted, choose your language options and keyboard layout
7. Select Troubleshoot
8. Select Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.
9. If prompted, select Repartition the drives.

Hi!

I've got a Surface Book 2 13.5' with the NVIDIA GeForce GTX 1050 card in it. This card doesn't show up under Device Manager or anywhere else. It's like it just disappeared! I was using it fine a few days ago.

I've had that time to time with our surface books. Normally if you just restart the machine, it will come back (Restart, not shut down and power on)

Hi,

Thanks for the response.

I have attempted this multiple times including doing a hard reset but still, I cannot get to the device to show up.

thanks!

Hi, Thanks for responding

Currently, I'm running version 21H2 (OS Build 22000.348) for the windows 11 Pro on 64 bit.

I have completed the steps mentioned above and the issue is still present. I had downloaded SurfaceBook2_Win10_18362_21.101.14869.0 and after completing the scans I got the message. Windows Resource Protection did not find any integrity violations.

Thanks

Hi!

I've got a Surface Book 2 13.5' with the NVIDIA GeForce GTX 1050 card in it. This card doesn't show up under Device Manager or anywhere else. It's like it just disappeared! I was using it fine a few days ago.

I've had that time to time with our surface books. Normally if you just restart the machine, it will come back (Restart, not shut down and power on)