Hello Hazo,
This situation is actually quite common: different software uses different standards and databases to determine whether drivers are “outdated.”
About Norton’s alerts: Norton security software relies on its own database and might flag drivers as “outdated” even if they aren’t causing issues or aren’t officially recognized as needing updates by Microsoft.
About Windows Update and Device Manager: Windows Update focuses on drivers that are certified and signed by Microsoft, especially those related to system stability. So it may not suggest updates for certain third-party or non-critical drivers.
**So, who’s right:**Actually, **** both are valid, just based on different criteria. If your device is running fine—no blue screens, hardware problems, etc.—there’s no need to update every driver Norton flags. In fact, updating unnecessarily can sometimes cause compatibility issues.
Recommendations:
- Check exactly which drivers Norton is referring to (e.g., sound card, graphics card, etc.)
- Visit the official websites of those hardware manufacturers to confirm if updates exist
- If your device is working properly, it’s okay to ignore the update warnings
- If you prefer everything optimized, tools like Driver Booster can help double-check—but choose trusted software only
Surface is now supported on Microsoft Q&A.
Starting from June 27, 2025 , new questions must be posted there. Existing discussions will remain accessible on Microsoft Answers until [June 29, 2025].
Customers will be redirected to Q&A starting [June 30, 2025].
🔗 https://learn.microsoft.com/answers/questions/
Best regards,
Huy-K | Microsoft Community Support Specialist