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Surface Earbuds not going into Pairing mode

Anonymous
2023-01-30T02:49:24+00:00

Everytime I try to pair the earbuds (click button for 5 secs), it blinks 5 times then goes back to a steady light. I've tried doing a factory reset and firmware reset but nothing works.

Surface | Surface earbuds | Setup and pairing | Windows

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  1. Anonymous
    2023-02-04T15:38:56+00:00

    If none of the steps works. Then probably it's a hardware failure. I suggest contacting our live support team to check options for your Surface earbuds. You may reach them following the instructions below.

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.
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  2. Anonymous
    2023-01-30T22:57:28+00:00

    I am trying (for the first time) to connect my Earbuds to my Windows 11 PC (HP Elitebook G6). I tried connecting it via the Surface APP however it doesn't find it and when going into pairing mode (on the earbuds) it blinks 5 times then goes back to a steady light.

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  3. Anonymous
    2023-01-30T19:18:35+00:00

    Hi Amadeo Balmeo,

    Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

    May I know what device you're trying to pair your Surface earbuds?

    You may need to update your Surface Earbuds, see Update Surface Earbuds - Microsoft Support for more details.

    I hope that helps.

    Kind regards,

    Lavenia

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