When ever I open any Microsoft website my audio quality Drops

Hi, RealGab

Thank you for your reply!

The problem you encountered is caused by incompatible sound card drivers or abnormal sound cards. You mentioned that you are not using Windows but ChromeOS. Since the driver signatures and operations for adjusting device compatibility are different for different systems, it is recommended that you may need to contact the Chome Book manufacturer or related technical support for targeted troubleshooting.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

I'm on Stereo and there's no change. I also tried it with wired headphones and it sounded normal.

Also I want to make sure you know, I'm on CHROMEBOOK not Windows so they do not have the same settings, as well as Chromebook is much simpler and more limited than Windows.

I've also tried one of my Families Airpods and the audio still sounds degraded.

Hi, RealGab

Thank you for your reply! 

I noticed that you are using a Bluetooth headset, so this may be related to the bandwidth setting of your computer's Bluetooth headset.The Bluetooth headset on the computer can be divided into two modes:Hands-free: specially designed for calls, it supports microphones, but the audio sampling rate is low (only 8kHz/16kHz), resulting in poor sound quality. But you can use the microphone of Bluetooth headset.Stereo: provides high-quality audio output (48kHz), but it can only be activated after the hands-free service is turned off, and the Bluetooth headset microphone cannot be used.Therefore, I suggest you try to turn off Hands-Free mode to see if the sound quality of headphones is normal.-Windows 10Open the Control Panel → Select Hardware and Sound → Click Devices and Printers.Find the connected Bluetooth headset icon, and right-click and select Properties.Switch to the Services tab in the properties window.Uncheck Hands-Free Telephony, and click Apply → OK to finish the setting.Right-click the taskbar sound icon → select sound settings → select the stereo mode of headphones (instead of Hands-Free mode) in the output device.-Windows 11Open Settings (Win+i) → Enter Bluetooth and other devices → Click more device and printer settings under the device list.In the device and printer interface, right-click the Bluetooth headset → select Properties → switch to the service tab.Uncheck the hands-free phone service, apply the settings and exit.Right-click the sound icon in the taskbar → Select all sound settings → Select the stereo option of headphones in the output device to ensure sound quality recovery.If it still doesn't work, please try to test with wired headphones to see if the problem still exists, which can eliminate the fault factors of computer sound card.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

(I am RealGab, it told me that the display name RealGab was already taken, even though I'm on the same account)

1. I'm on Version 133.0.6943.146 (64-bit) (ChromeOs)
2. It's connected through Bluetooth (Specifically with AirPods Pro 2nd Generation)
3. I cannot confirm if this happens on different search engines because my School has blocked any other search engine (So I can only use Chrome)

Stealth mode doesn't work on my School Chromebooks because it too is blocked. And I do have the latest Drivers for sound.

I also wanted to say that the quality degrading started randomly one day and was not like this previously. As well as it seems like the quality is degrading when I sign in to Microsoft. I came to this page to reply, checked the audio for a video, it was normal. When I got to the sign-in page I checked the same video and the was quality degraded. So it seems like it's not the website itself but the sign-in page. This also may exclude that it is a part of the group policy restrictions because they would do the whole Microsoft website and not just the sign-in page.

Hi, RealGab

Welcome to Microsoft Community.

We understand that when you use headphones when you visit the Microsoft website on a School computer, the audio quality of headphones will be degraded.  Regarding your question, besides the information about the school equipment, we also need other information to locate the cause of your problem:1. What is your system version? You can press Windows+R. Enter winver to view.2. Excuse me, is the earphone you use connected by 3.5mm interface, USB interface or Bluetooth?3. Have you encountered the same problem when using other browsers such as Edge and FireFox?Before you provide specific information, I suggest you use the stealth mode of Chrome to see if there is the same problem. If so, you need to exclude the plug-ins that have been enabled in Chrome one by one.Next, please visit the notebook manufacturer official website, update the notebook sound card driver, and then restart the computer. Because your notebook is school equipment, IT may have a lot to do with the school's group policy settings, so we suggest that you contact the school's IT management first to rule out the group policy restrictions or the notebook equipment itself.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist