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Attempting to reconnect... Everytime when I try to use Integrated Copilot on Windows 11

Anonymous
2024-01-08T15:08:31+00:00

Hi, I am a user of Dev Channel of the Windows Insider Program. I love the features but I am facing an issue that whenever I open the integrated copilot of windows 11 it doesn't work always shows some errors like trying to reconnect, attempting to reconnect etc.

Bing | Other
Bing | Other

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  1. Anonymous
    2024-10-14T11:04:34+00:00

    I have the same issue with one computer, but not Android Phone or Tablet on the same network. Same issue at home network, work network, and vpn from home to work. It works very (very) occasionally and primarily hangs on "Attempting to Reconnect". I did not have this issue until about a week ago. I restarted the computer, and it worked one time before hanging on the same message. My personal computer also works.

    UPDATE: I found a fix on another thread.

    The steps I used to resolve the problem were, as already described above (refer to image):

    1. In EDGE, go to Bing.com webpage and make it the active tab in Edge prior to the steps below.
    2. Press F12 for Dev Tools (Edge asked if I wanted to open Dev Tools instead of automatically doing so)
    3. Display the Application tab in the Dev console (for me it was located as a "tab" in the upper right of new Dev Tool window.
    4. Open the cookies panel on the left browser. There should be a expand cookies to get to individual pages such as bing.com.
    5. Click on the https://www.bing.comnode
    6. Click the clear cookies button(next to the filter on the top row of the window) or right click the bing.com node in the Dev file browser on the left of the dev tool window and select clear.
    7. Press CTRL+F5 on the Copilot page or 'Refresh' at the top of the Windows Copilot panel (this happened to me automatically and I had to re-sign in since the login credentials cookies were reset)

    Thank you a lot @Blaine
    I tried many things and sent a number of feedbacks to Microsoft team without a single reply till I found your answer today.
    You saved my life!!!

    20+ people found this answer helpful.
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  2. Anonymous
    2024-02-11T05:40:46+00:00

    Hi! - same problem. Why has this not been fixed yet?

    10+ people found this answer helpful.
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  3. Anonymous
    2024-02-10T08:22:29+00:00

    same problem here

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  4. Anonymous
    2024-02-10T11:26:48+00:00

    I have same proble. But it works well on mobile

    10+ people found this answer helpful.
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  5. Anonymous
    2024-01-09T15:17:24+00:00

    Hello Prince Gupta4.

    Welcome to Microsoft Community.

    Regarding to your information I assume that you have some issues when you using the Copilot.

    t looks like you are suggesting a network issue. You can try switching to a different network environment to see if the problem still occurs.

    In addition, you can also try using a different account to see if the same issue persists, as sometimes specific accounts may also encounter

    this problem.

    If all test have the same issues maybe you can submit your ideas and suggestions through the Feedback Hub, and the development

    team will regularly review submissions for ideas or fixes. 

    Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me.

    More votes will lead to more visibility and higher priority to the development team.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

    10+ people found this answer helpful.
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