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Getting error when trying to redeem Microsoft rewards for several days

Anonymous
2022-11-11T22:08:12+00:00

Trying to redeem Microsoft rewards and when I get a code on my cellphone and I enter it I get this message:

“There's an issue with your account or order

Please contact Microsoft Rewards customer support for assistance.”

No help, worked before. No VPN used. Not sure what’s the next step.

I see in order history that was declined.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-11-12T06:05:14+00:00

    Hello Adam Charron,   

    Welcome to Microsoft Community.

    Let me help you solve the problems you encounter when redeeming Microsoft rewards.

    Below is a link to instructions I found related to Track my Microsoft Rewards orders.

    Click Track my Microsoft Rewards orders.

    If the instructions at this link do not help you, I suggest you Contact Microsoft Rewards support.

    In the meantime, you can also give feedback on this issue at the bing website.

    Image

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Lenka-MSFT| Microsoft Community Support Specialist

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