Share via

Why did i get banned from the rewards program?

Anonymous
2023-03-21T11:14:31+00:00

I use the rewards program mainly for Overwatch coins. They weren’t available for some time so i racked up quite a lot of reward points.

Once the Overwatch currency was back in the program i immediately ordered two sets of 200 coins for 1800 points each. The first one was delivered right away and the second one didn’t.

The next day they hadn’t been delivered and when i went to check the order history i was banned.

After googling around i found out that reasons to be banned include

  1. owning multiple accounts
  2. using a vpn

I dont do either of those.

I wrote to the support about the issue and got a generic „we’re working on it“ response after a few days.

Now its been almost two weeks since then. Is there anything i can do about it or am i just stuck being banned? Is it normal for the support to be this unresponsive?

Edit: i forgot to mention the error code: 7DE9362FC17D45DFBCF19BE21A80720F

Also it seems like i can’t use Bing chat since the ban from rewards. Is this intended?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

12 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2023-08-22T00:30:05+00:00

    My rewards section is restricted, I always save my points and then redeem, please help me with this problem erro: 64e40068c4344b3a9229d18b8b4e53e5

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-06-19T06:03:28+00:00

    Can you be banned for using a search extension to search for you I recently got banned from redeeming points I ask Microsoft Support and they said I broke the agreement

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-03-21T11:54:02+00:00

    Hi Benedikt!

    I'm Jen, and I'd be happy to help you out with this issue.

    I'm sorry to hear about this issue. Please note that this community is a user-to-user support forum. We're users just like you and we don't work for Microsoft so we don't have access to your account nor authorized to do so. The only way to find out why your account was suspended and hopefully get it unbanned is to contact Microsoft Rewards Support through the link below. There are also many complaints from other users about the Support Team being unresponsive. It's probably due to a high volume of support requests they're handling at the moment, so I suggest waiting patiently for their response. Thank you for your kind understanding.

    https://rewards.bing.com/support

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards!

    Jen :)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-03-21T12:37:36+00:00

    Hi, first of all thanks for the quick answer :D

    Ive already contacted the support but as i mentioned they remain unresponsive. With the forum post i intended to maybe get other users experiences to compare them to mine. Also i thought it might generate some more attention for the issue of the flawed automatic bans in general.

    I hope they soon get through to my support ticket. :)

    My regards,

    Bene

    Was this answer helpful?

    0 comments