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My site no longer visible in Bing search results

Anonymous
2025-03-07T11:20:00+00:00

My company have had our swedish website up for about 15-20 years. Last october we launched a norwegian website and at the same time Bing stopped showing our swedish site in search results. Google still does. I get no results at all for our brand name in Bing, just our search ads. In the beginning the Hreflang tags were not correctly implemented in the source code of the website so I´m thinking it could be a part of the problem. We have now corrected this and a have a property in bing webmaster tools for the swedish site and one for the norwegian site. I have also submitted their sitemaps to help Bing understand that these are two different sites and not duplicates (norwegian and swedish language can be quite similar). However Bing still does'nt show any results for the swedish site. The norwegian site shows up when searching site:brandname.no but not the swedish one. I have sent in three tickets to Bing Webmaster suppport during the last month but I get no response. Please help!

Bing | Bing Webmaster Tools
Bing | Bing Webmaster Tools

A Microsoft service that provides website owners with tools to monitor, analyze, and optimize their site's performance in Bing search results.

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  1. Anonymous
    2025-03-11T09:46:01+00:00

    Hej Shawn and thanks a lot for your reply,

    Acoording to Bing Webmaster tools, about 600 pages (most of the site) is indexed, but for some reason it is excluded from search results. I still get no results for site:myurl.se

    My best guess now is that I need to differentiate the content more since I've already tried everything you mention.

    About "Finally, if Bing Support does not respond to your ticket, try the following:

    Contact support through Bing Webmaster Tools:

    Sign in to Bing Webmaster Tools.

    Go to Help and Support and submit a new ticket"

    I have done this 3 times the last three months without a single reply from Bing other then the auto reply about a ticket being made. Quite frustrating really.

    Again, thanks for taking time to answer, I wish you a good day Shawn.

    Best

    Anders

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  2. Anonymous
    2025-03-10T05:56:54+00:00

    Dear Anders Delhag

    Thank you for posting in the Microsoft community.

    It is indeed puzzling that your Swedish site has disappeared from Bing search results, and from your description, there could be multiple factors involved (e.g. hreflang implementation issues, duplicate content, indexing status, etc.).

    Here are some possible causes and solutions to help you get your Swedish site back in Bing's search results.

    Analysis of possible causes

    1. Hreflang tagging issues

    You mentioned that the hreflang tags were previously configured incorrectly, which may have caused Bing to treat the Swedish and Norwegian sites as duplicate content and thus choose to index only one version (i.e. the Norwegian site).

    o Even though you have now fixed the hreflang tags, Bing may not have fully recrawled and updated the index.

    2. Duplicate content or too much similarity

    Swedish and Norwegian are very similar, and if both sites have highly similar content, Bing may mistake it for duplicate content and prioritize showing the Norwegian site.

    3. Indexing problems

    Bing may have removed the Swedish site from its index, causing it to no longer show up in search results.

    This may be due to technical problems (e.g., incorrect submission of sitemaps, robots.txt blocking crawling) or Bing's algorithmic misjudgment.

    4. Brand name conflicts

    If the Norwegian site is considered more relevant in Bing's algorithm (e.g. because of more recent activity), it may override the Swedish site's branded search results.

    5. Bing Webmaster Tools configuration issues

    If the Swedish site and the Norwegian site have conflicting attributes or validations, this may affect Bing's crawling and indexing of the sites

    Checking the correctness of hreflang tags

    Make sure that the implementation of hreflang tags is completely correct, including:

    The hreflang tags on each page contain mutual pointers to the Swedish and Norwegian sites.

    The tags are formatted correctly, e.g:

      Use Google's Hreflang Tags Testing Tool or Bing's tool to check if the tags are correct.

    Checking Indexing Status

    In Bing Webmaster Tools, check the index coverage of the Swedish website:

    Log in to Bing Webmaster Tools and select the properties of the Swedish website.

    View the Site Overview or URL Check to confirm whether any URLs are indexed by Bing.

    If the URLs are not indexed, use the “URL Submission” feature to manually submit key pages.

    Check indexing using Bing search commands:

    Search for site:example.se to see if any pages are indexed.

    If there are no results, the site may have been de-indexed.

    Improve content differentiation

    If the content on the Swedish and Norwegian websites is very similar, try the following:

    Modify the page titles and meta descriptions to make them more unique and specific to the Swedish market.

    Add unique localized content, such as offers, news or services for Swedish users.

    Ensure that there is a clear language identifier on the page (e.g. lang=“sv” for Swedish)

    Submit a Reindexing Request

    If you have fixed the hreflang tag and sitemap, you can submit a reindexing request through Bing Webmaster Tools:

    Sign in to Bing Webmaster Tools.

    Go to Swedish Site Properties.

    Find the “Revalidate site” or “Request recapture” feature in “Site settings”.

    Finally, if Bing Support does not respond to your ticket, try the following:

    Contact support through Bing Webmaster Tools:

    Sign in to Bing Webmaster Tools.

    Go to Help and Support and submit a new ticket

    Best Wish

    Shawn.Z-MSFT | Microsoft Community Support Specialist

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