A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
400 Robux
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Subject: Unable to Redeem Microsoft Rewards Points (Roblox Gift Card)
Hello,
I have been actively collecting Microsoft Rewards points for the past 34 days and have earned over 6,000 points to redeem a 400 Robux gift card. However, when I try to redeem my points, the system tells me that this reward is not available in my region (Lithuania).
This feels very unfair because I followed all the rules while earning my points, and there was no clear indication that I wouldn’t be able to use them. I also tried changing my account region, but I still can’t claim the reward.
Can you explain why this is happening? Is there any way for me to receive my Robux or at least exchange my points for a different reward?
I look forward to your response. Thank you!
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
400 Robux
Hi Oskaras Gudaitis
Welcome to Microsoft Community.
Based on your description, I understand that when you tried to redeem the 400 Robux Gift Card from Microsoft Rewards, you were prompted that the reward was not available in your area. I do understand how you feel!
I completely understand your disappointment and distress at not being able to redeem your Microsoft Rewards points for the Robux gift card. You've invested a lot of time and effort into accumulating points, only to run into geographic restrictions when redeeming them, which can be a very frustrating experience for anyone.
I've had similar issues to yours and it's a really upsetting situation.
Please allow me to explain that I am just a support person on the forums and not a member of the Microsoft Rewards team.
Availability of such rewards often depends on local laws, partner agreements or regional vendor support, and specific restrictions may need to be further confirmed by contacting the Microsoft Rewards team.
The Microsoft Rewards (formerly known as Bing Rewards) issue you are currently asking about is beyond the scope of community support.
Because Microsoft Rewards requires the use of your Microsoft account, the account contains a lot of your personal information (PII). In order to prevent your PII from being leaked or even stolen in a public place! Please do not divulge any of your private information in public forums! (I will of course keep an eye on this in real time, and if there is any private information I will code it for you)
I will provide you with a way to contact the Microsoft Rewards team.
The official Microsoft Rewards FAQ can be found here (Learn about Microsoft Rewards - Microsoft Support). If the FAQs do not resolve your issue, you can create a support ticket with the Microsoft Rewards team by visiting https://rewards.bing.com/support. When submitting a ticket, please make sure you are logged in to the account you need support for (unless your account is no longer available, consider changing to a different account) and provide as much information as possible to submit your question, and be patient after submitting as this is a small team and there are a lot of users in the queue.
Tips: 1. I recommend that you ask if there is a special way to help you complete your redemption, or at least use those points to redeem rewards.
I sincerely hope that after contacting the correct department, your issue will be handled appropriately and quickly!
Thank you for your understanding, I really appreciate it!
Best Regards
Arthur Sheng | Microsoft Community Support Specialist