Mistake of multiple accounts user

Sorry for not being able to answer your question in my first reply. You clicked that it wasn't helpful. Microsoft Rewards accounts are usually suspended because the system detects a violation of the Microsoft Services Agreement or the Microsoft Rewards Terms and Conditions. Since I can't access your specific account information, I can only provide you with some common reasons for suspension and the steps you can take.

Why was the account suspended?  

Based on your description of “opening many accounts a long time ago” and “one of them running for a long time before being suspended,” here are some common reasons that may have led to your account being suspended:  

1. Multiple account behavior:  

The primary reason. The Microsoft Rewards Terms explicitly state that each person may only have one rewards account. You mentioned that you “created many accounts,” which itself violates the terms. Even if one account was active for a long time, Microsoft's detection system may later identify the connection between these accounts through more complex algorithms (e.g., linking IP addresses, device IDs, phone numbers, payment information, activity patterns, etc.) and ultimately suspend your last active account.

2. Delayed detection: Sometimes, Microsoft's fraud detection system does not immediately suspend violating accounts. They may collect data for a period of time or trigger a review and suspension only after reaching a certain threshold (e.g., earning a large number of points or redeeming high-value rewards).
3. Use of automated tools or bots:  

Using any automated scripts, bots, or other software to automatically perform searches, quizzes, or any other point-earning activities is strictly prohibited.

4. Using VPNs or proxy servers:  

Changing your IP address to access rewards offers in other regions or bypass geographic restrictions is also a violation of the terms. Microsoft Rewards typically provides services based on your geographic location.

Abnormal point-earning patterns:  

For example, earning a large number of points in a very short time, or point-earning patterns that significantly deviate from normal user behavior, may trigger system alerts.

5. Improper redemption behavior:  

Attempting to redeem rewards not available in your region or using false information for redemption.  

6. Account sharing:  

Sharing your rewards account with others, allowing multiple people to use the same account to earn points.  

Why was the account suspended after running for a long time?  

System upgrades and improvements: Microsoft continuously updates and improves its fraud detection systems. New algorithms may be able to identify violation patterns that were previously undetected.

Accumulated evidence: The system may need to collect sufficient evidence before taking action. Your account may remain on the “watchlist” for an extended period until accumulated violations reach the suspension threshold.

Associated account discovery: Your last account may ultimately be identified by the system as associated with a previously suspended account, leading to its suspension as well.

You may refer to my initial response to the support request to appeal your account.

I hope my response is helpful to you!

Best regards.
Dustin-TP | Microsoft Community Support Specialist