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After installing Windows 10 Technical Preview (a clean install) pretty much 99% of my games stopped working. Most of these I got on Steam, so when I try to play one, it starts the first-time setup, where it tries to install DirectX and then it just returns to desktop. If I try again, it just does the same, but if it's one of the few games which don't install it when running them the first time (i.e., Binding of Isaac), then it has no problems.
After that, I tried to play a couple of relatively new games I got from GoG, but they gave me error messages when trying to install DirectX. They still install, but if I try to play them they don't run because they can't find DirectX-related dlls in the computer.
According to Dxdiag, though, DirectX 11 is installed. Reading forums, it seems to me that most people can play games with no problem with the Tech Preview, but some can't because Windows 10 doesn't recognize their graphic cards, and they have to switch to integrated graphics. I can't do this, as my motherboard doesn't have them, but at least when checking system information it seems that the OS recognizes the card (a Radeon Hd 4870, not exactly cutting edge stuff...), so not sure if it's the same, though it might be, as I tried installing the latest drivers for Windows 7/8 and couldn't. Has anybody had similar problems? And did anyone manage to solve them, and how?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
I would suggest you to provide the feedback in the feedback app so that it will be implemented in the future Builds.
Updates and feedback
http://windows.microsoft.com/en-us/windows/preview-updates-feedback-pc
Hope this helps. Let us know if you have any other issues with Windows in future.
you have to update your Direct X with this: http://www.microsoft.com/en-us/download/details.aspx?id=8109 it will download and install/update all the necessary Direct X libraries required by most of the games.
I am facing the same problem, League of Legends does get into the Lobby but when i run the game, I am getting "An unknown DirectX error has occurred and League of Legends cannot start. Please make sure your video card is using the latest video drivers from the manufacturer".
South Park the stick of truth does not start at all, it shows in a task manager for second or so and then it crashes without any message.
World of Warcraft and HeathStone work fine.
Latest Intel and AMD drivers were installed yet it did not help. (intel from win update, the one from the site does not install as I get "wrong requirements message)
All of above mentioned games work good on Win 8.1 64-bit
System is just after the clean install + drivers
DxDiag bellow (full here: DxDiag ):
System Information
Time of this report: 10/24/2014, 14:41:25
Machine name: WIN-S8T5I9SRKDH
Operating System: Windows Technical Preview 64-bit (6.4, Build 9841) (9841.fbl_release.140912-1613)
Language: Czech (Regional Setting: Czech)
System Manufacturer: LENOVO
System Model: 20351
BIOS: InsydeH2O Version 03.73.069ACN25WW
Processor: Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3992MB RAM
Page File: 1909MB used, 6178MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.04.9841.0000 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_380C17AA&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD044B
Native Mode: 1366 x 768(p) (59.989Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3368 (English)
Driver Version: 10.18.10.3368
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/28/2013 18:51:10, 9701376 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-3279-0618B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x380C17AA
Revision ID: 0x0009
Driver Strong Name: oem11.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3368:pci\ven_8086&dev_0a16
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Card name: AMD Radeon R5 M230
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x666F)
DAC type: Internal DAC(400MHz)
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_1002&DEV_666F&SUBSYS_380C17AA&REV_00
Display Memory: 3836 MB
Dedicated Memory: 2044 MB
Shared Memory: 1792 MB
Current Mode: n/a
Driver Name: aticfx64,aticfx64,aticfx64,aticfx32,aticfx32,aticfx32,atiumd64,atidxx64,atidxx64,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.250.31.0
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2014 12:58:42, 1318040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x1002
Device ID: 0x666F
SubSys ID: 0x380C17AA
Revision ID: 0x0000
Driver Strong Name: oem1.inf:cb0ae414a88a28ff:ati2mtag_R503:13.250.31.0:pci\ven_1002&dev_666f&subsys_380c17aa
Rank Of Driver: 00DA0001
Video Accel: n/a
DXVA2 Modes:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
(...)
Diagnostics
Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: WinBlueDiagTrack
Response: Not available
Cab Id: 0
Problem signature:
P1: {34C14376-2A11-4719-98E3-3B77E438A322}
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 94602445535, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: LolClient.exe
P2: 0.0.0.0
P3: 6.4.9841.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket -1543083658, type 5
Event Name: PnPDriverNotFound
Cab Id: 0
Problem signature:
P1: x64
P2: ACPI\VEN_VPC&DEV_2004
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket -826488881, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: WSDPRINT\CanonMG3500_series6F18
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket -670226391, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\LenovoVhid
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket 90356992744, type 5
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\LenovoVhid
P3: 6.4.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 90277298459, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: PCI\VEN_8086&DEV_0A16&SUBSYS_380C17AA&REV_09
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0
Problem signature:
P1: South Park - The Stick of Truth.exe
P2: 1.0.0.0
P3: South Park - The Stick of Truth
P4: South Park - The Stick of Truth
P5: Obsidian Entertainment, Inc.
P6: 100
P7: 0
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 73108338624, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: South Park - The Stick of Truth.exe
P2: 1.0.0.0
P3: 5301b2ac
P4: South Park - The Stick of Truth.exe
P5: 1.0.0.0
P6: 5301b2ac
P7: c0000005
P8: 00297230
P9:
P10:
+++ WER9 +++:
Fault bucket 73108338624, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: South Park - The Stick of Truth.exe
P2: 1.0.0.0
P3: 5301b2ac
P4: South Park - The Stick of Truth.exe
P5: 1.0.0.0
P6: 5301b2ac
P7: c0000005
P8: 00297230
P9:
P10:
Hi Rajesh,
I had tried to update the drivers directly from AMD. However, when I tried to install them, setup said that it wasn't able to do so. I tried now to update them from the Device Manager (where my card appears, so at least some form of driver is there, I guess), it connects to Windows Update but says that my drivers are up to date. I see that AMD uploaded some beta drivers this week, however these are only for newer cards and I can't use them (for older cards, they haven't updated them since last year).
When Steam tries to install DirectX, I don't get any error message, it just drops to desktop. However, when trying to run the DirectX executable, or try to install a game that runs it as part of their own install process, it gives an error message that says "An internal system error occurred. Please refer to DXError.log and DirectX.log in your Windows folder to determine problem.". These files aren't on the Windows folder, though, nor can I find them through the search function on the start menu. Also, as mentioned, when running Dxdiag it says that DirectX 11 is installed, but still games either don't work at all (in Steam) or give error messages (in other cases).
I seem to be getting this same issue. None of my steam games will launch anymore. However I can run Battlefield 4