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Hogwarts Legacy Fails to Launch on Steam

Anonymous
2023-02-11T05:39:51+00:00

I am trying to play Hogwarts Legacy on Steam. I have verified I meet the requirements to play the game. I don't receive an error message, the game just closes about 10 seconds after launching without any screens appearing.

Windows 11 Pro

OS build 22623.1250

Experience Windows Feature Experience Pack 1000.22639.1000.0

Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz 2.90 GHz

Installed RAM 32.0 GB

Video Card Zotac NVIDIA GeForce RTX 3050

Graphics Driver GeForce Game Ready Driver Version 528.49

I have attempted to verify the files, no errors.

Uninstalled and reinstalled the program successfully

Reinstalled Steam

Cleared the Steam Cache

Verified the downloads folder in Steam

Ran msconfig and disabled all non-Microsoft services

Verified system is updated and drivers are updated

Windows Insider program | Windows Insider preview | Devices and drivers

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  1. Anonymous
    2023-03-05T20:38:16+00:00

    Hi Sibro,

    Thank you for your answer. I just found the cause of the problem.

    Is my anti-virus software. I use Sophos Home premium.

    When exploit mitigation is enbale the game crash.

    I opened case with Sophos Support.

    Regards.

    2 people found this answer helpful.
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  2. Anonymous
    2023-02-13T02:13:56+00:00

    Thanks for your reply.

    Based on the error information you provided in Event Viewer, it is related to a memory exception, and you can try the following steps.

    1. Memory Diagnostic

    Win + Q to open the search box, type "MdSched", press Enter to open the program, select "Restart now and check for problems(recommended)", then restart the system and start memory diagnosis.

    2. Automatic virtual memory management

    Win + R to open "Run", type "sysdm.cpl", press Enter to open 'System Properties"> "Advanced" tab > "Performance" > "Settings"> "Advanced" tab"> "Virtual memory"> "Change", check "Automatically manage paging file size for all drives", and press Enter to confirm.

    Then you mentioned that the exception first appeared on the 7th, and based on the Windows Update history you provided, you installed the update as shown below on the same day, so it is also possible that the update caused your current trouble. You can uninstall the update. "Win" logo key + "Q", enter "control" to open "Control Panel" (viewed by Category*) >* Programs > "Programs and Features" > "View installed updates", sort by date, select to uninstall recent updates, restart.

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  3. Anonymous
    2023-02-11T08:52:25+00:00

    This has been going on since the 7th.

    Faulting application name: HogwartsLegacy.exe, version: 4.27.2.0, time stamp: 0x63e33916

    Faulting module name: HogwartsLegacy.exe, version: 4.27.2.0, time stamp: 0x63e33916

    Exception code: 0xc0000005

    Fault offset: 0x000000000fa5a71f

    Faulting process id: 0x0xA78

    Faulting application start time: 0x0x1D93DF214421AC6

    Faulting application path: F:\SteamLibrary\common\Hogwarts Legacy\Phoenix\Binaries\Win64\HogwartsLegacy.exe

    Faulting module path: F:\SteamLibrary\common\Hogwarts Legacy\Phoenix\Binaries\Win64\HogwartsLegacy.exe

    Report Id: f55a8d56-8c77-43f5-ac99-c5b821c1feed

    Faulting package full name: 

    Faulting package-relative application ID: 

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  4. BryceSor 4,945 Reputation points Volunteer Moderator
    2023-02-11T08:18:59+00:00

    Hi Tuba Runner,

    This is taken from their web site stating Windows 10

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  5. Anonymous
    2023-02-11T07:34:29+00:00

    Hello Tuba Runner,

    Good to see you in Microsoft Community.

    Did this occur recently, or has it been going on for a while? If it was recent, did you have any special actions (such as installing system updates*,* hardware changes*, etc.*) before that?

    Please check Event Viewer to see if there are any error messages at the same time that you launch the game? Win + Q to open the search box, type 'eventvwr', press Enter to open Event Viewer*, and see whether there are any errors in* Application tab of the Windows Logs*.*

    Then check the Windows Update history. Win + R to open "Run", type "ms-settings:windowsupdate-history" and press Enter*, then check the recently installed updates, please take a screenshot of it, and include it in the next reply to help me understand your situation better.*

    If the problem occurred after you install Windows system updates, you can uninstall the most recent update first and see if it works. "Win" logo key + "Q", enter "control" to open "Control Panel" (viewed by Category*) >* Programs > "Programs and Features" > "View installed updates", sort by date, select to uninstall recent updates, restart.

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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