Share via

Windows 11 build 22000.51: Advanced Micro Devices, Inc. - Display - 27.20.11035.3002 from Windows Update broke my video

Anonymous
2021-07-03T00:35:55+00:00

I got an update through Windows Update today for AMD Display 27.20.11035.3002 that broke my video. During the update, the screen went black and didn't come back, and each reboot booted to a black screen. I ended up rolling back to Win10 through Advanced Startup Options, installed the update in Win10 and now I'm waiting for Win11 to download and install again. Just wanted to see if anyone else noticed anything similar. Once I'm back in Win11, I'll submit a feedback about it.

Have a good one!

P.S. At least now I know that rolling back to Win10 works. lol

Update: Upgrade to Win11 booted to black screen again. Ended up having to rollback to Win10 again. Now trying to install a different driver and hide the 27.20.11035.3002 update in WU to see if I can upgrade to Win11 again. Feedback submitted: https://aka.ms/AAd360v 

Update #2: Installing AMD Radeon Software 21.6.2 (which installs driver 27.20.22001.16006) and hiding all AMD updates in Windows Update allowed me to upgrade to Win11 again, so that's my current workaround.

Windows Insider program | Windows Insider preview | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

14 answers

Sort by: Most helpful
  1. Anonymous
    2021-07-06T15:49:27+00:00

    Yeah, this happened to me too, basically for anyone who comes here having a similar issue, go into device manager, select the display adapter driver and roll it back. Then after that, install the windows update hider utility to hide the update (link below). I should also note there is also an AMD driver update in Windows update which is from 2019 and a Realtek driver that corrupts your Realtek ethernet driver. Perhaps Microsoft, or whoever put those updates there, should remove them as they are either, buggy or out of date. Hope this helps.

    Link for wushowhide utility: Wayback Machine (archive.org)

    10+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-07-14T08:58:19+00:00

    I have a similar problem: When I install this driver my Radeon Software breaks and I need to reinstall it. If I don't do that all my games run at 20 FPS max. The most annoying thing is that as soon as I reinstall Radeon Software Windows instantly wants me to install this "new" display driver.

    6 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-08-27T22:34:10+00:00

    Alright so when updating your drivers, try to avoid using Windows Update. Use the AMD Radeon Software updater otherwise, Windows installs beta drivers which don't match the rest of your drivers. So to properly update your drivers, use the AMD Radeon Software :))

    Hope this helps

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-07-04T11:11:32+00:00

    This is also happening to me.
    First version 30.0 was installed and gave me infinite reboots, I went back to w10, reinstalled w11 and hid version 30.0. And now, 27.20 appeared and also gives me problems.

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2021-07-14T09:16:55+00:00

    PortalWalker,

    I have been having now similar issues with my AMD Radeon Sapphire Pulse RX 5600XT. I have noticed that if I install the latest adrenaline version the system will consistently crash while or will hung. attached to this replied is the error SS. I have reinstalled the adrenaline software utilizing auto detect and install under windows 10-64 version, in addition once you are in adrenaline do not update the software to the newest version this will make the system not to recognize Win11 and uninstall completely the software. I understand that the GPU manufactures are not obligated to have a Windows11 version of the drivers for people like us that are early adopters. I have submitted a bug report to AMD and also placed a question in the forum to find out when if anytime soon they will release compatible drivers for windows 11. I know this perhaps don't fix the issue, but this is the work around that I use to keep working under win11.

    1 person found this answer helpful.
    0 comments No comments