Topaz Denoise won't open with Canary Build 27686

Hello, RGBell

Welcome to the Microsoft Community.

Hello, thank you for your feedback here, it seems that you are experiencing a situation regarding Topaz Denoise AI not opening in the preview version.

Thank you for your feedback, it seems that you have already given your feedback in the Feedback Center, if it is convenient for you, you can share the link of your feedback here, so that I can vote for you and give feedback to the development team through internal channels, thank you for your understanding and cooperation.

Best regards

Bobhe | Microsoft Community Support Specialist

Can anyone confirm if the same problem exists with the Topaz Photo AI app? I have considered upgrading but I will wait until this issue is resolved if the problem exists for both programs.

Did the same as RGBell with the same results

Faulting application name: Topaz DeNoise AI.exe, version: 0.0.0.0, time stamp: 0x63f5581e

Faulting module name: ucrtbase.dll, version: 10.0.27686.1000, time stamp: 0x9d3bc04b

Exception code: 0xc0000409

Fault offset: 0x00000000000ac03e

Faulting process id: 0x678

Faulting application start time: 0x1DAF2CAD5771C80

Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI\Topaz DeNoise AI.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: c0804441-b982-4ffe-a4a1-830cec6e497f

Faulting package full name: 

Faulting package-relative application ID: 

I also "Repaired" all Microsoft Visual C++ modules that had the option but to no avail.

SFC /scannow run without any errors

I don't know if this helps, but its my system specs

OS Name Microsoft Windows 11 Home Insider Preview

Version 10.0.27686 Build 27686

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name xxxxxx

System Manufacturer Micro-Star International Co., Ltd.

System Model MS-7D09

System Type x64-based PC

System SKU Default string

Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends International, LLC. 1.30, 06/09/2021

SMBIOS Version 3.3

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Micro-Star International Co., Ltd.

BaseBoard Product Z590 PRO WIFI (MS-7D09)

BaseBoard Version 1.0

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.27686.1000"

Username xxxxxx/xxxxxx

Time Zone GMT Summer Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 20.7 GB

Total Virtual Memory 39.9 GB

Available Virtual Memory 25.6 GB

Page File Space 8.00 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualisation-based security Not enabled

App Control for Business policy Enforced

App Control for Business user mode policy Off

Automatic Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Here is the information from the Event Viewer:

Faulting application name: Topaz DeNoise AI.exe, version: 0.0.0.0, time stamp: 0x63f5581e

Faulting module name: ucrtbase.dll, version: 10.0.27686.1000, time stamp: 0x9d3bc04b

Exception code: 0xc0000409

Fault offset: 0x00000000000ac03e

Faulting process id: 0x55C4

Faulting application start time: 0x1DAF25392268C8A

Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz DeNoise AI\Topaz DeNoise AI.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: d11ccd39-8978-42cc-a529-bd5ca36142dd

Faulting package full name: 

Faulting package-relative application ID: 

I "Repaired" all Microsoft Visual C++ modules that had the option.

https://aka.ms/AArvszu