laptop lid closing completely crashes.

I found the cause of this issue and how to fix it. I was using custom resolution utility to set my refresh rate from 60 hz to 96 hz and it works absolutely perfectly except it crashes the laptop lid when closing. I had to reset the screen to it's default refresh rate profile things which means I can only use it at 60 hz. Do you know how I could use 96 hz without crashing the laptop when closing the lid? Until then, I will just leave the lid open. 60 hz only is bad.

Thanks but that did not work. I have reported. You asked me to check for display driver updates but I do not think it is just the display. Everything stops. My keyboard stops working, my mouse stops etc.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that the PC is crashing when closing the lid, and I certainly appreciate your efforts in trying to resolve the issue.

We will certainly look into this for you.

I would suggest you to follow the steps mentioned below and check if that helps.

Method 1:

Reset the power plan to default and check if that helps.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
2. In Run dialog box, type ‘control’ and hit enter.
3. Click on ‘View by’ and change it to large icons.
4. Look for the Power options, and open it.
5. Now click on Change plan settings.
6. Then click on Restore default settings for this plan.

If this method does not work, try the next method.

Method 2:

Turn off hybrid sleep and check. Kindly follow the steps mentioned below to turn off hybrid sleep.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’
2. In Run dialog box, type ‘control’ and hit enter.
3. Click on ‘View by’ and change it to large icons.
4. Look for Power options and open it.
5. Under preferred plans click on Change power plan settingsfor the plan which is active**.**
6. Now click on Change advanced power settings.
7. Expand Sleep and Allow hybrid sleep.
8. Change the Settings to Off.
9. Click on Apply and OK.
10. Restart the PC.

If the issue persists, I would encourage you to provide a feedback using the Feedback Hub app, so that our engineering team can look into this for you.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Check for Display driver updates. Also file feedback.

https://www.youtube.com/watch?v=mg46fx8twPY

Closing the lid makes the computer sleep. Sleep is controlled by the display driver.