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Outlook web app default chat

Anonymous
2020-10-11T15:18:52+00:00

Update on 11/19/2020

Now all my computers are affected. seems if I log in the edge with my work account profile, the chat app for outlook web is switched to skype for Business. But if l log in with my personal microsoft account, the chat app is Teams. In chrome as well, team app is loaded

Pls help

Thx

Hello,

I am seeing a very strange issue.

I am using Microsoft teams for my chat app in outlook web. I signed in my profile in edge, and I am seeing my chat app is loaded as skype for business. However, the chat app is loaded as teams when I use my laptop, even I am using same edge browser and signed in with same profile. Also, if I signed in with different profile, the teams chat is loaded. I tired other browser, always team chat is loaded, only happen on one computer.

I tried to update browser, it doesnt fix anything. I tried other browser, it has no problem

Is there any setting need to be done?

Thanks

Ryan

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-19T15:38:39+00:00

    For me, the Teams setting migrates to the desktop app, but not to the web app.  Frustrating.

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  2. Anonymous
    2020-10-11T23:07:07+00:00

    Thank you for your response. My outlook desktop is using teams for chat. It is only happen to one of my computer on OWA

    Very strange

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  3. Anonymous
    2020-10-11T16:16:28+00:00

    This setting appears to be within Teams:

    Making Teams the default conversation app in Outlook - Microsoft Tech Community 

    1. In Teams, click on your User Account avatar to the top right in the title bar.
    2. Click Settings.
    3. Check the Register Teams as the chat app for Office checkbox.
    4. Restart Outlook, click the conversation icon and it should start Teams.

    It's not clear whether this stretches to OWA, though. Perhaps you could try it and tell us.

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