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Why do I continue to get "Cannot contact reCAPTCHA" when I AM CONNECTED to internet?

Anonymous
2021-05-07T18:26:49+00:00

Any time I need to "verify" I am not a robot, I keep getting this message "Cannot contact reCAPTCHA, Check your connection..." even though my computer indicates no problem with the internet connection.

Microsoft Edge | Website issues | Windows 10

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  1. Anonymous
    2021-05-09T06:59:56+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Seems that you are having difficulties in Edge on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
    • What is the version of Edge installed on the PC? (Open Edge > click on (…) dots from top right corner > click on Settings > Click on About Microsoft edge from the left pane).
    • Do you have any extension enabled in Edge?
    • Did you try accessing the website and verify the captcha in an In-private window of Edge?
    • Are you aware of any changes on the PC prior to this issue?

    Meanwhile, let us try few steps.

    Step 1: Run the Network Troubleshooter

    Select the Start    button, and then select Settings>Update & Security > Troubleshoot > Additional troubleshooters, and then from the list select Internet Connection & Network Adapter > Run the troubleshooter.

    Step 2: Check DNS Settings

    • Click on Search, type CMD, Run Command Prompt as Administrator.
    • In the Command Prompt window, typeipconfig /flushdns
    • Press Enter.

    I would also suggest you to change the DNS and check if webpages load.

    1. Press Windows logo key + R, to open Run dialog box.
    2. Type ncpa.cpl and click on OK.
    3. Now, right click on the connection that you are using and click on Properties.
    4. Double click on Internet Protocol Version 4 (TCP/IPv4).
    5. Click on Use the following DNS server addresses, and enter 8.8.8.8 and 8.8.4.4.

    Step 3: Remove Proxy server.

    1. Press Windows + R key to open Run command
    2. Type inetcpl.cpl and click OK
    3. Now select Connection Tab.
    4. Click on LAN Settings and uncheck the box beside “Use a proxy server for your LAN”

    Step 4: Disable Ipv6

    Select the Start Menu button, and then select Settings>Network & Internet > click on Wi-Fi from left pane, and click on Change adapter options from right pane > Right click on the network you are using and select Properties > uncheck the box beside Internet Protocol Version 6 (TCP/IPv6) and click OK

    Also check the Security settings in Edge as shown below: 

    Let us know the results. If the issue persists, we will certainly assist you further.

    Aditya Roy

    Microsoft Community – Moderator

    5 people found this answer helpful.
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