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Playing a YouTube video crashes Microsoft Edge

Anonymous
2021-05-02T11:06:53+00:00

I've been using Edge for over a year now and it's my favourite browser. But I've been noticing a very serious problem for a few weeks. Whenever I play a YouTube video, my browser hangs in between the video, and then I have to either kill it from the task manager or close it by clicking 'X' which sends the crash report.

I usually use the Dev build of Edge and I tried playing videos in Canary and Stable and both had the same issue. But the videos work perfectly fine on every other browser I have (Brave, Chrome, Firefox, Iron). None of them does that while playing the video.

Please help me resolve this issue. And maybe very few people might be facing this very problem.

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-03T00:01:56+00:00

    Are you able to send feedback using ... -> Help and feedback -> Send feedback when in this situation? If yes, can you please send feedback, include the text "Playing a YouTube video crashes Microsoft Edge" and respond here when done?

    Thanks

    Arvind

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  1. John DeV 162.5K Reputation points Independent Advisor
    2021-05-02T23:02:33+00:00

    Hello Max,

    Thank you for updating me with that information. I apologize that this did not resolve the issue.

    Please try the additional methods below.

    **Please try performing a Clean Boot of Windows

    Determine whether a background program or a software conflict is causing the issue.

    Go to the search box > type MSConfig.

    Select System Configuration > go to the Services tab.

    Select and put a check mark on "Hide all Microsoft services" > Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly check the support article below for more details

    https://support.microsoft.com/en-us/help/929135...

    **Please try creating a new local administrator account then check if the issue still persists.

    https://support.microsoft.com/en-us/windows/cre...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  1. Anonymous
    2021-05-12T16:42:49+00:00

    Thanks for your answers, John and Arvind. I am still facing this issue but I'll let you know after the clean boot of Windows. I sent the feedback before I think but I'll do that again.

    Also, I had a question, if I clean boot Windows, won't I lose my activated Windows?

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  2. Anonymous
    2021-05-02T14:54:35+00:00

    Finally, I can reply. I wasn't able to reply because this textbox didn't come up.

    I uninstalled and installed Edge Dev again and repaired the Stable Edge. But it happened again and also, there is a spike in RAM usage whenever Edge freezes. 

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  3. John DeV 162.5K Reputation points Independent Advisor
    2021-05-02T11:41:46+00:00

    Hello Max,

    I'm John an Independent Advisor and a Windows user like you. I'll be happy to assist you today.

    Make sure to backup first your Edge Favorites

    https://www.tenforums.com/tutorials/143983-how-...

    Please try the following methods below.

    1. Clear cache and cookies

    Open Edge > Click 3 dots > Settings

    Select Privacy, search, and services > Under Clear browsing history

    Click Choose what to clear

    Select your preferred Time Range and items to clear

    Click Clear Now

    1. Disable or Uninstall Edge extensions

    Open Edge > Click 3 dots > Extensions

    Please check if one of your Extensions is causing the issue.

    1. Disable hardware acceleration

    Open Edge > Click 3 dots > Settings

    Select System on the left side

    Toggle off "Use hardware acceleration when available"

    Click Restart

    If this doesn't work, You may need to consider performing a Reset of Edge Chromium.

    Open Edge then click 3 dots > Settings

    Select Reset Settings > Restore settings to their default values

    Click Reset

    If the above methods does not work, you can reinstall Edge Chromium version 90.0.818.51 using the link below.

    https://www.microsoft.com/en-us/edge/business/d...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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