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Microsoft Edge will not play a shared onedrive video, even when it's mkv or mp4

Anonymous
2022-07-31T08:41:51+00:00

I'm trying to get OneDrive to play a MKV or a MP4 file through, the Microsoft edge browser, but every time Microsoft edge opens the shared video link, microsoft edge/ and/or onedrive: shows the error: "Sorry, there was a problem loading, the video"

Microsoft Edge | Audio and video playback | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-31T09:49:31+00:00

    The video(s) plays fine through movies and tv and the new media player app, plus editing video software, what format do I need to convert the videos for them to work on the OneDrive.com website?

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  2. Anonymous
    2022-07-31T09:39:29+00:00

    Hello Francis,

    I am Jaspreet Singh.

    Is the system able to play the video after it has been downloaded instead of directly through OneDrive inbuilt browser?

    One thing to note is that the codec used during the making of the video can be an issue. While the format can be .mkv or mp4 the source of the video file using a different compression can make it incompatible with the limited support of OneDrive built in browser.

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  3. Anonymous
    2022-08-01T16:44:57+00:00

    If possible can the video be shared so that I can test it out on my end to see if it plays here?

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  4. Anonymous
    2022-08-01T12:52:48+00:00

    I’ve tried converting the video to mp4 using different conversion tool, but it still didn’t work?

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  5. Anonymous
    2022-08-01T07:28:25+00:00

    Try converting one of the video using this online converter to mp4 as a test : https://cloudconvert.com/mp4-converter

    Disclaimer: this is a non Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (potentially unwanted products). Thoroughly research any product advertised on the site before you decide to download and install it

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