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Edge Muting Sound

Anonymous
2022-08-03T22:36:03+00:00

Hello, I'm not sure if this is an Edge issue or a Windows issue. I recently bought a HyperX Cloud II Wireless - Gaming Headset. I set it up for drivers and it was working fine. Within a week, I notice that when I use my new headset with any browser such as Chrome, Brave, and Firefox that the sound just mutes itself while watching any videos. (Example: I will be working on Chrome while on one monitor and on my other monitor I have Brave open watching HBOmax and Youtube.) The only way to "fix" this issue at the time was to left-click on my sounds icon, click on my headset which is the default, and I will have to switch my sound to my monitor and switch it back so sound can appear back in my headset.

So I am working with customer support with the company I got the headset from and they said it could be another browser and gave me some suggestions on fixing the issue, such as uninstall the drivers and reinstalling, and making sure to use only one browser at a time. The issue I have with that is, that my desktop shouldn't be limited to using one browser at a time, especially since this started happening with just my wireless headset in early July. (I have a wired-headed and AirPods Pro and this issue as of yet does not affect these.)

I tried after talking to the headsets helpdesk the one browser thing they recommend. So I try with Firefox, Brave, and Chrome it still happens. I clicked Ctrl, Shift, and ESC after each time this happens. I noticed that Edge was open and under background and process (5) times, even though I wasn't using it when these issues occur. So I end the task on it and my sound comes back. So basically after reading this I'm trying to figure out why it seems Edge is opening (in the background) and muting my sound, any tips or suggestions?

Microsoft Edge | Audio and video playback | Windows 10

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  1. Anonymous
    2022-08-04T17:21:38+00:00

    Hello Manson,

    Yes, my headset is my default audio device without opening my browser (as long as I leave my USB dongle for my headset in, which I do). As for Edge muting, I'm not sure if it's Edge, Windows, or even the headset. But the only temporary fixes for this just end task on edge that was open in the background or cycling through my sound outputs.

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  2. Anonymous
    2022-08-22T21:39:39+00:00

    Hello Flatoutvincent,

    I know this was posted a while ago, but I wanted to follow up to see if this issue is still occurring in the latest version of MS Edge?

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  3. Anonymous
    2022-08-06T00:36:06+00:00

    Hello Manson, I tried it and I can still hear sound and video after trying the above.

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  4. Anonymous
    2022-08-05T02:58:11+00:00

    Thank you for your reply. I ask you to open the Edge browser, copy and paste the command edge://flags/#hardware-media-key-handling in the address bar and press enter to open the "lab".

    Find "Hardware Media Key Handling" on the page and set it to "disabled", then close the Edge browser and reopen it to see if the browser can play video or music while using the wireless headset.

    Please let me know if there are any updates.

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  5. Anonymous
    2022-08-04T07:44:29+00:00

    Hi Flatoutvincent，

    Welcome to Microsoft Community.

    This is a frustrating problem, but please don't worry, I will try my best to help you solve it.

    May I ask if your wirelessly gaming headset is the default audio output device of the system without opening the browser?

    After the computer is turned on, you can click the audio icon in the lower right corner of the taskbar. The device that currently outputs the sound will be displayed above the volume bar. Please make sure that your wireless headset is the default output device.

    As for the background process running without Edge on, in my tests, it was by design. You can see a leaf flag after the name of the process running in the background. This indicates that the process is energy efficient (low resource consumption).

    Regarding the "Does the Edge browser cause all browsers to mute" situation, I need to confirm some information with you to test the problem.

    After opening the Edge browser, right-click the Tab that contains the video or music and see if it says "Mute Tab" or "Unmute Tab ". Also, could you open the... on the Edge? Button to enter Settings> For Microsoft Edge, see what the current Edge version number is.

    Your patience and cooperation are highly appreciated. We look forward to hearing from you.

    Best Regards,

    Manson | Microsoft Community Support Specialist

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