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Microsoft Edge (106.0.1370.34) suddenly not starting/working anymore

Anonymous
2022-10-07T20:02:20+00:00

Microsoft Edge suddenly not starting/working

Spoiler alert.
This is a very long post with much info on the steps I’ve already taken.

Suddenly Edge no longer starts up.
So I tried all of the following ‘recommended solutions’ to remedy the problem, none of which resulted in the desired result, i.e. Edge starting and working.

Running W10 version 21H1 (OC build 19043.2006),

Microsoft Edge 106.0.1370.34
This system has come into existence over a couple of years.
Many applications have been installed and it would take quite an amount of work (days!) to ‘rebuild’ it from scratch to its current state, if at all possible. So obviously this is *not* my first choice. (The days of re-building an XP system in a hurry are long gone!)

So I ventured into going through quite a number of ‘recommendations’ I found on this type of issue, listed below.

  1. Repairing Edge through Settings, Apps & Features, Modify, Repair: no joy.
  2. Running the Troubleshooter for Windows Store Apps reports:
    “Issue not present” on all of the checked components/parts.
  3. Clearing cache and browsing history using latest version CCleaner, because can’t do that from within a non-starting Edge browser. Still no joy.
  4. Deleting possibly corrupted Edge files from “C:\Users<username>\AppData”, still no relief.
  5. Ran “Deployment Image Servicing and Management tool”
    DISM.exe /Online /Cleanup-image /Restorehealth: nothing reported out of the ordinary.
  6. Ran a PowerShell command:
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
    The operation completed successfully.
  7. Next, I fired off a SFC /scannow
    Windows Resource Protection did not find any integrity violations, so everything checks out.
  8. For good measure ran a .cmd file containing:
    @ECHO OFFtaskkill /F /IM microsoftedge.exetaskkill /F /IM microsoftedgeCP.exewhich obviously didn’t kill anything, because (as I had already seen in Taskmanager) there were no Edge processes running, at least not ones I could identify by names ‘Edge<something>”
  9. After scanning my system with up-to-date ESET Internet Security Suite: no threads found, so also to no avail.
  10. Scanning the system with latest updated MalwareBytes also yields no issues, but still not working.
  11. Using gpedit I set the “Allow deployment operations in special profiles” to enabled followed with gpupdate /force
    Updating policy...
    Computer Policy update has completed successfully.
    User Policy update has completed successfully
    Again this also gave no other result. Edge still not starting.
  12. Uninstalling Edge through Settings, Apps; downloading Edge from Microsoft download Site and reinstalling it, still not starting/working.

For completeness’ sake, I found yet the following:

  1. In ‘C:\Users&lt;username>\AppData\Local\Microsoft\Edge\User Data\Crashpad\reports’ there are numerous files with names like <e3df796a-aa81-4a2f-a5fd-47defff6c816.dmp> or similar and every time I try starting Edge a new one is added. Unfortunately, the gibberish in those files makes no sense to me looking at it with notepad++, although I find some info at the end in each of those files that is also reported verbatim in Windows Eventvwr as:

Faulting application name: msedge.exe, version: 106.0.1370.34, time stamp: 0x6339b3fd

Faulting module name: msedge.dll, version: 106.0.1370.34, time stamp: 0x6339b3fd

Exception code: 0xc0000005

Fault offset: 0x0000000002d29140

Faulting process id: 0x2610

Faulting application start time: 0x01d8d98a9dedbfe2

Faulting application path: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

Faulting module path: C:\Program Files (x86)\Microsoft\Edge\Application\106.0.1370.34\msedge.dll

Report Id: acd07ee5-53c7-4894-b9d0-cbf50e31434c

Faulting package full name:

Faulting package-relative application ID:

       with Application Error, Eventid 1000, Task Category (100)
  1. Incidentally (and as a sidenote) I was surprised to find that the downloaded Edge from the Microsoft Site would install in the ‘Program Files (x86)’ folder, rather that the
    ‘Program Files’ folder, where I would have expected it on my 64-bit W10 OS.
  2. Furthermore in ‘C:\Users&lt;username>\AppData\Local\Microsoft\Edge\User Data\Crashpad\temp’ there is a file called ‘edge_shutdown_crash.txt’ with 1 line in it showing the number 1As you may appreciate that number is completely non-informative to me, couldn’t find info about those (I guess) ‘codes’ on the net. And as for the previous file(s) mention in nr. 2, this file gets recreated upon starting Edge when I delete it.

So for the time being I went back and restored the complete backup image of the entire disc from about 3 weeks ago (after having saved all work I remembered having worked on, that wasn't in the image-backup :-( )

After restoring the entire backup image, booted up the system and Edge worked, until I went for a coffee break (at last!).

Upon return I was very very disappointed to find it worked no longer!!

And btw, getting the ‘Enterprise’ version also seems not to work when NOT on an enterprise level system (like I am).

If you want users to use a ‘competitor’ browser, this is the way to go.

Many have reported this sort of “Edge not working”, but maybe some of you have meanwhile found the ultimate solution?.

Anyone with new 'insights'??

Thanks for your attention.

Microsoft Edge | Open the browser | Windows 10

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  1. Anonymous
    2022-10-08T09:00:24+00:00

    In addition, we have also encountered other users responding to the same problem as yours, and we have submitted this issue to Microsoft for a subsequent fix. If it is convenient for you, I invite you to submit your feedback simultaneously so that the issue can be resolved as soon as possible.

    Image

    This is somewhat tone deaf as in order to submit a feedback with this method you'll need to be able to open edge, which we can't.

    I suggest you adjust this instruction to ask user with this problem to submit a feedback through the feedback hub (which, for now, does start. Although unfortunately it also suggest to give the feedback via edge...)

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  2. Anonymous
    2022-10-08T15:14:03+00:00

    Hi Olivia,

    Thanks for getting back on this.

    Some additional findings.

    In some other post on the subject I read that someone still had the 105.0.1343.27 version on his/her system and starting msedge.exe from C:\Program Files (x86)\Microsoft\Edge\Application\105.0.1343.33 and it reported is was working like a charm, even though the C:\Program Files (x86)\Microsoft\Edge\Application\106.0.1370.34 version was also present on that system.

    So on a whim I tried the following (what's there to loose):

    got my previous system disk image out and plainly copied the complete contents of
    <drive image>\Program Files (x86)\Microsoft\Edge\Application\105.0.1343.33 (that was still in the backup) into
    C:\Program Files (x86)\Microsoft\Edge\Application.

    I know, I know, just copying a folder of a program isn't (supposedly!) enough, but hey, it's not working now, so what else could go wrong.

    In order to avoid possible 'intelligent' update from edge I temporarily just renamed

    C:\Program Files (x86)\Microsoft\EdgeUpdate to read C:\Program Files (x86)\Microsoft\EdgeUpdate-BLOCKED, rather then figuring out which Edge update services to stop/disable.

    Then for good measure I checked the registry and in
    HKEY_CLASSES_ROOT\ActivatableClasses\Package

    found registry keys referencing:

    HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.MicrosoftEdge.Stable_90.0.818.46_neutral__8wekyb3d8bbwe

    up to and including

    HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.MicrosoftEdge.Stable_106.0.1370.34_neutral__8wekyb3d8bbwe

    and thus also a key for
    HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\Microsoft.MicrosoftEdge.Stable_105.0.1343.27_neutral__8wekyb3d8bbwe

    All other references to Edge I found in registry refer to Edge version 106.0.1370.34.

    Those were THE ONLY THINGS I did and checked.

    Then I straight away just hit the Edge-icon on the taskbar.

    Guess what?

    Edge just started up normally!.

    Closed it again and started it from the Start menu tile.

    Still starting normally!.

    The shortcuts to starting Edge point to msedge.exe in C:\Program Files (x86)\Microsoft\Edge\Application

    So there MUST be some other setting somewhere that makes Edge automagically start from the 105.0.1343.27 folder now, because I didn't tell it to do that.!

    As for trying the 'new user' approach you mentioned, I tried that too and then Edge just starts normally.

    For now I'm not pursuing that avenue, because that would entail reinstalling a ton of applications and apps I'm using and all that just to get Edge to start as it should is not the solution I should need to invest in.

    Hope this helps

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  3. Anonymous
    2022-10-10T05:34:34+00:00

    Hi Dyslexia4,

    Thank you for sharing and for your interest in this issue. It is possible to make Edge automagically start from the 105.0.1343.27 folder by changing the registry, but I don't recommend you to do this because changing the registry improperly may cause serious problems. In the meantime, I think waiting for Microsoft to fix the 106.0 issue is a much easier way to go.

    For the case you mentioned that you find it troublesome to change to a new user, you can refer to this instruction for copying files to a new user. (Some applications previously installed may need to be reconfigured or reinstalled.)

    After you create the profile and have signed in, you can copy the files from the previous profile:

    1. Open your User folder by selecting Start, typing file explorer into the Search box, and selecting File Explorer in the list of results.
    2. Select This PC, then select the hard drive that Windows is installed on (it's usually your C: drive), then the Users folder, then the folder with the name of your account.

    **Warning:**Do not change File Explorer view options to show hidden files and folders or show hidden protected operating system files. 3. Locate the C:\Users&lt;Old_Username> folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from. 4. Select all of the files and folders in this folder, then select the Editmenu and select Copy. 5. Locate the C:\Users&lt;New_Username> folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created. 6. Select the Editmenu and select Paste. 7. Restart the PC, then log back in as the new user.

    For more information you can refer to this article: Fix a corrupted user profile in Windows (microsoft.com)

    Of course, if you do not want to use a new account, we can also wait patiently for Microsoft to fix this problem. Thank you for your understanding and support.

    Kind Regards

    Olivia

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  4. Anonymous
    2022-10-08T09:28:06+00:00

    Hello AChajuss,

    thanks for your additional clarification. As you mentioned, if Edge itself cannot be opened, then you can use Feedback Hub to give feedback. If Edge can be opened normally and there are problems with the pages inside, then submitting feedback within Edge is the most direct way in this case. Thank you very much for pointing this out.

    Best regards

    Olivia

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  5. Anonymous
    2022-10-08T08:42:24+00:00

    Hello Dyslexia4,

    Welcome to the Microsoft Community.

    Thank you for your detailed description and the steps you have performed so far. I notice that you haven't tried the step of creating a new local account yet, so maybe we can try again to check if there is a program preventing Edge from running.

    Create a local user or administrator account in Windows (microsoft.com)

    In addition, we have also encountered other users responding to the same problem as yours, and we have submitted this issue to Microsoft for a subsequent fix. If it is convenient for you, I invite you to submit your feedback simultaneously so that the issue can be resolved as soon as possible.

    Send feedback to Microsoft with the Feedback Hub app

    1. Select the Start button, and then open Feedback Hub.
    2. If you haven’t already, sign into your Microsoft account to take advantage of the full functionality of the Feedback Hub app. If you prefer not to sign in, you can still give feedback; see Adding Feedback to learn how.
    3. In the search box at the top of the home page, type your problem or suggestion and then select the search icon at the far right of the search box.
    4. In the search results, look for feedback similar to yours. The more specific your search query, the better chance you’ll have of displaying feedback like yours.
      • If you find a similar Suggestionto yours, select Upvote.
      • If you find a similar Problemto yours, select Add similar feedback and follow the directions below to add your own experience, starting with step 4.
      • If you don’t find any feedback or a good match to yours then select Add new feedback and add your own.

    Thank you for your understanding and support.

    Sincerely,

    Olivia - MSFT | Microsoft Community Support Specialist

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