My Edge, Chrome & Brave Browsers Won't Connect To The Internet

Hello Lexx,

Thank you for using Microsoft products and posting to the community.

We fully understand the inconvenience the issue has caused and that the current situation can be frustrating.  I greatly appreciate your active attempts to address this issue.

In your description I noticed that you don't seem to have tried to reset the network, currently you can refer to the following steps to test and share the results with me.

1. Reset Network

• Search CMD, open it and find the Command Prompt (Run as administrator)
• In the command box that pops up, type the following commands in order (type the next one after each line is run) netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew ipconfig /flushdns
• Reboot the computer to see if the problem can be solved.

2. Reset Network settings

• Press Windows+R key, type inetcpl.cpl, open Internet Properties, click Advanced, and check "Use SSL 3.0", "Use TLS 1.0", "Use "Use TLS 1.1", "Use TLS 1.2", apply it and restart your computer to see if it solves the problem.

3. Change DNS

• Press Windows+R key and type ncpa.cpl in the Run box.
• Click the name of the network you are currently connected to, open the WLAN Status window, click Properties, and double-click Internet Protocol version 4 (TCP/IPv4) in the Network Properties window.
• Set the DNS server to "4.2.2.1" and "4.2.2.2" manually, confirm and restart the computer to see if the problem can be solved.

Please feel free to let me know if you have any further updates, thanks. 

Sincerely

Mavis - MSFT | Microsoft Community Support Specialist

* Reset Network - Didn't help

* Reset Network Settings - Didn't help

* Change DNS - Didn't help

Should I try this setting? See image above. I'm using Edge, Chrome and Brave, will it matter?

Was I supposed to checkmark the box marked "validate settings upon exit"? Because I did checkmark the box.

Do I need to revert those DNS Server settings 4.2.2.1 & 4.2.2.2 back to what they were before I made the change or can they be left as they are without disrupting internet modem/router wifi service?

What were those DNS server numbers before I changed them? Do I need to change them back?

Lex

I'll stay in touch. Thanks for reaching out to me. I'll keep you posted of my status.

Hi Lex,

According to your previous description if the internet is running on the device, it's not a Windows specific issue.

It looks like your internet is available for updating applications/Windows as well as other things, so this seems to be an issue with the browser itself.

You could try using a different browser that doesn't use the same platform (currently only Firefox) and see if it has issues as well to try to diagnose what's happening.

After that, resetting all applications and doing an in-place install would be the next step I would recommend.

Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides: How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

If none of this helps, contact the app developer (Edge/Chrome/Brave) and submit feedback, and contact the ISP to see if something is blocking the browser from accessing the internet.

If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Hi Lexx,

We look forward to hearing back from you. Learn more to help us provide further support.

Hope you are keeping safe and well. 

Sincerely

Mavis - MSFT | Microsoft Community Support Specialist