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"Html5: Video File Not Found"

Anonymous
2023-09-18T06:04:35+00:00

I am using Microsoft Edge on phone and since the last couple days, it has not been playing a single html5 video for some reason. Worked perfectly fine before.

Microsoft Edge | Audio and video playback | MacOS

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  1. Anonymous
    2023-10-18T18:57:40+00:00

    I've been having the same issue across multiple devices. Testing with Chrome mobile confirms that it isn't a website issue. Something has recently changed in either how the Edge browser works with HTML5 video or a change on the video provider side that many groups use isn't compatible with Edge.

    This is not a cache issue. Is there a method for this to be escalated to engineering?

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  1. Anonymous
    2023-09-18T09:43:47+00:00

    Hi, Prathyush.

    I'm Jen. I'm an independent advisor and would happily help you figure this out.

    Have you tried checking if there's an update available for your Microsoft Edge app? If it's up to date, try clearing your browser's cache, cookies, and site data by tapping on the hamburger icon > then tap on Settings> Privacy and security > clear browsing data > select All time then clear.

    Let me know how it went.

    Kind regards.

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  1. Anonymous
    2023-10-21T13:24:08+00:00

    Yes same, it did work for me for a couple days after i cleared my cache but it has still not resolved completely and i am again having the issue

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  2. Anonymous
    2023-09-18T14:46:16+00:00

    Thank you for your kind help! The problem is resolved now.

    1 person found this answer helpful.
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  3. Anonymous
    2023-11-11T15:05:03+00:00

    It's been months since I'm having this issue! I will be forced to change the browser and pass it to Chrome in that way if they don't fix it as soon as possible.
    Btw I've posted about the same problem on Reddit: https://www.reddit.com/r/MicrosoftEdge/comments/171jqkg/android_video_playback_issue/

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