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Plugin not installed - but it is!

Anonymous
2023-10-12T18:07:12+00:00

Dear community,

till yesterday I was able to access the security cameras at our horse barn via Internet Explorer. After an update I cannot open this browser any longer, I am redirected to Edge. If I want to login in the ddns website, Edge and also Chrome and Firefox say that the required plugin (ActiveXSetup-1) is not installed. But it is.

Does anybody have an idea what is wrong here? Or what I can do that I am not redirected to Edge, but stay with Internet Explorer? I only need it for this special occasion.

Microsoft Edge | Audio and video playback | Windows 11

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  1. Anonymous
    2023-10-12T18:49:30+00:00

    Hi, Sabine,

    Sorry to hear you're experiencing this issue.

    The Microsoft Edge has a compatibility mode for websites that only works on the Internet Explorer.

    1-Open the Microsoft Edge

    2-Go to the ddns website

    3-Click on the three dots(...) and click on the option "Reload in Internet Explorer mode"

    4-The page will be reloaded in the compatibility mode and you will be able to access the security cameras

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    3 people found this answer helpful.
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