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Edge Redirect Issue - Can't get rid of it...

Anonymous
2023-05-16T15:53:22+00:00

I have a potential Malware issue on my PC that I can't seem to get rid of within Edge. I noticed this when I would go to Google search something in the address bar, and it would redirect to Microsoft Bing. When I hit enter, I noticed the website "searchmonkey.com" pop up for a split second then the search comes up in Bing. I checked my search engine settings and these were indeed set for Google.

After digging further, I noticed an extension within Edge in which I cannot delete and says managed by organizations:

I then noticed this mess within my Edge policies:

On top of this, I get this rvstack thing when I go to most sites:

I have reset Edge multiple times, ran CCleaner, Malwarebytes, Hitman Pro, AdwCleaner in an attempt to get rid of this issue. Also tried blowing away registry keys for Edge as well. Nothing is ever detected and no action seems to get rid of this. Any help on how to fix this issue would be greatly appreciated! My last resort is to reformat the machine and reinstall Windows fresh, in which I was trying to avoid.

Thanks for any help you can provide!

Mark

Microsoft Edge | Other | Windows 11

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  1. DaveM121 877.9K Reputation points Independent Advisor
    2023-05-16T18:12:18+00:00

    Hi Mark,

    Were you able to undelete those extension folders you deleted to remove the gray from that Apps extension and you still cannot uninstall that extension?

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  2. Anonymous
    2023-05-16T18:08:04+00:00

    Thanks again for the quick reply...I went ahead and blew away the Edge folder in the registry path you provided in HKEY_LOCAL_MACHINE. There was no Edge folder in the HKEY_CURRENT_USER. Launched Edge and no change, still the same issue...frustrating because this has to be living somewhere! ha

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  3. DaveM121 877.9K Reputation points Independent Advisor
    2023-05-16T18:01:01+00:00

    Hi Mark,

    If you restore those folders form the recycle bin, does that remove the grey from that extension?

    if it does, then try this method and then try removing that Apps extension:

    Close Edge

    Click your Start Button, type regedit and hit Enter to open the Registry Editor.

    Click View and make sure 'Address Bar' is turned on.

    Paste this into the Address Bar at the top and hit Enter.

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft

    In the left pane, if there is a sub folder of Microsoft named Edge, delete it

    Paste this into the Address Bar at the top and hit Enter.

    HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft

    In the left pane, if there is a sub folder of Microsoft named Edge, delete it

    Open Edge and see if your can remove that Apps Extension

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  4. Anonymous
    2023-05-16T17:48:28+00:00

    Thanks for the reply...I took a look but did not have a folder called MicroApp within %localappdata%. I did some poking around in there and attempted deleting these:

    It greyed out the "App" extension but still exists and I am still getting the wierd rvstack redirects:

    Maybe something else?

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  5. DaveM121 877.9K Reputation points Independent Advisor
    2023-05-16T16:31:41+00:00

    Hi Mark,

    I am Dave, I will help you with this.

    Close Edge,

    Open File Explorer, then in the address bar, paste this and press Enter.

    %localappdata%

    In the resulting folder, is there a folder named MicroApp?

    If there is, delete that folder

    Then open Edge and check if that Apps Extension is gone

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