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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When I download a PDF it downloads fine, when I try to save it EDGE locks up and I cannot save the document. Also if I try to print and then print as PDF it also locks up. Any ideas?
Troubleshooting browser crashes or performance issues on Windows 11
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Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Awesome! Appreciate your update :)
I assumed it was already done haha.
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Have a great week.
Hi, thanks again for the reply.
I just asked the Q in Perplexity AI and it advised me to empty the CACHE in the Browser and it worked.
Maybe I missed this step from your first post but at least it is sorted now.
We always said in the military, KISS Keep It Simple Stupid!
Maybe next time I´ll start with the basics.
Many thanks again,
BR Mick
Thank you for the reply. I believe the issue lies with the OS, since Chrome and Edge both have the same problem. What about Firefox?
Type "winver" in the search/Run box and press enter.
What is the Build and version number reported in the Window?
Hi,
Thanks for the reply.
Tried all the above and even downloaded Chrome Beta & still the same.
Be it Edge or Chrome, when I download a PDF and then try to save it, the browser/save panel freezes. I can see and read the PDF but will not save anywhere!
I had a similar issue with a program called Lightburn & this was fixed using the Trouble-shooter app & it used a compatibility test and fixed the issue.
But the saving from a download simply freezes every time. I have done chdsk and a few other cmd prompt utilities but nothing has fixed it so far.
Hope someone has some ideas.
Hi Mick,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Let us try Resetting Edge Settings to defaults using the steps below, in the hope it helps.
Click on the three-dot menu button on the right.
Click on Settings.
Click on Reset settings.
Click on Restore settings to their default values.
Click on Reset.
2nd step: Sometimes extensions on the web browser might cause unintended behaviour. Please click the three dots menu again, and choose extensions.
Click Manage extensions.
Disable all of them for testing purposes, and let me know if it works.
Additionally, check out some other troubleshooting steps here:
https://www.yourwindowsguide.com/2024/08/troubl...
Do keep us posted. We will be happy to assist you to get a resolution together.
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