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Why is my laptop not able top connect to some websites

Anonymous
2024-07-03T16:56:56+00:00

Hello

I an not able to connect to some websites that i use all the time on my laptop.

It has been happening for a couple of months the companies have told me to try several things but not have worked.

I can access the sites on a I Pad so i thought it might be my laptop only. The three sites all show me a different issues as follows:

1www.familysearch.org Additional security check is required

Why am I seeing this?

FamilySearch uses security tools to ensure that only real people can access our services. If you received this error, something on your computer is causing a conflict. Thank you for your understanding.

What can I do?

Here are the top 3 solutions to this error:

  • Use a supported browser: Chrome, Firefox, Edge, or Safari.
  • Determine whether a browser extension is causing problems. The fastest way is to disable extensions by opening your browser in incognito or private mode. Then try to sign into FamilySearch. If you can get in, determine which browser extensions cause a conflict and disable them. To enter incognito mode in Chrome, click the three vertical dots in the upper-right corner, and select New Incognito Window.
  • If you are using a VPN, disable it.

If you are still getting the error, see the article Solutions to Error 15 for more suggestions.
Still need more help? Contact us.

Solutions to Error 15

Article Id: 22106

March 16, 2023

Error 15 Overview

Error 15 is the result of a new cyber security system integrated into FamilySearch. It has been added to our site to protect data in Family Tree, historical records, and memories from online attackers. It is very important to us to protect our users and the family history data on our site. We also need to honor the contractual agreements we make with our collaborating third-party genealogy companies. This new security system provides important protection that achieves these goals.

While it has been successful in shielding the site from attacks, the security system may block honest users from interacting with our site. We apologize for any inconvenience this has caused you.

Solutions

Here are the top 3 solutions that we find work for most of our users who experience Error 15:

  • Turn off or adjust the settings of any add-ons or extensions that you have installed in your browser (this is the most common issue). We can't provide a list of problematic add-ons, since there are many. TO TEST: Try running FamilySearch with your browser in Incognito or Private mode. If you do not see an error while in Incognito or Private mode, then you can be fairly certain that a browser add-on is the problem.
  • Disable your VPN while you use FamilySearch.
  • Try using FamilySearch on a different browser.

If the above does not work, one of the following solutions may help:

  • Fix the date and time on your device.
  • Clear cache and cookies.
  • Reset your browser to its default configuration. Note: This will disable and potentially remove any extensions you may have installed.
  • Make sure your device and operating system are fully updated.

Related Information

For more instructions, please visit these websites:

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Microsoft Edge | Website issues | Windows 10

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  1. Anonymous
    2024-07-05T02:13:37+00:00

    Thank you for your reply.

    I apologize for my oversight, I will send you another one.

    Click the Windows key and type Internet Options

    Then click Advanced > Restore Advanced Settings > Apply > OK.

    If the last time you changed your ip it changed the problem!

    Then I see two possibilities

    First, this would not be due to a system issue

    From the network, there will be web pages that can be accessed normally to use, or download things are also normal

    Then your network is normal

    So the problem is either the website is not accessible

    Or your network is restricted from accessing certain websites, so you can try contacting your network provider again.

    If you are a business user, you can check if the network has added restrictions.

    Kirito|Microsoft Community Support Specialist

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  2. Anonymous
    2024-07-04T12:59:57+00:00

    Hello

    Thanks for your quick message back yesterday.

    You can try clicking on the key entry option

    Then click Advanced > Restore Advanced Settings > Apply > OK in order

    am not sure how to do that above i dont know were key option is on my laptop

    Also i contacted my IP address provider and they changed my IP address and after 5 days it worked and had access but it has gone back to as before no access.

    Regards

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  3. Anonymous
    2024-07-04T09:45:16+00:00

    Hello Tony Ruane and welcome to the Microsoft Community!

    Based on your feedback, you are experiencing issues with some of the sites you are unable to navigate to sign in!

    You can try the following:

    You can try clicking on the windows key and typing in internet options

    Then click on Advanced > Restore Advanced Settings > Apply > OK.

    Then check your problem

    In addition, you can try using your computer to connect to another network to log in to the site you want to see if you are having problems.

    This includes using a hotspot connection on your computer.

    Also, I noticed that you are using it in a corporate environment.

    You might try contacting your company's IT administrator.

    Determine if it is company policy to block the site you need to view.

    I hope the above information has been helpful and I look forward to hearing from you!

    Kirito|Microsoft Community Support Specialist

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