2,608 questions
Microsoft released FSLogix Apps 2009 HF_01 (2.9.7654.46150).
This release is a HOTFIX to the FSLogix 2009 Release and solves this major issue related to OneDrive.
FSLogix 2009 (2.9.7621.30127) should no longer be used!!
OneDrive Randomly Promting to Remove/Restore Files
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Shaun Laughton
16
Reputation points
Hi All.
Recently updated to the 2009 release if the FSLogix agent and since then, we have seen multiple cases of OneDrive 'believing' that files have been removed and asked the user to either proceed with removing them from OneDrive completely, or restoring them.
We also have KFM enabled - these are silently redirected. Checking the a users documents folder results in the following:
The users OneDrive in the sessions is indeed empty:
And finally, the users OneDrive when viewed online looks normal:
Can't seem to see a pattern at the moment, but it's happened seemingly randomly to about a dozen users now (we are still in pilot phase so only about 30 users in total at the moment) JUst wondered if anyone had come across similar behaviour.
Cheers
Shaun
Microsoft 365 and Office | OneDrive | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | FSLogix
{count} votes
-
Andy YOU 3,076 Reputation points2020-12-25T02:51:45.943+00:00 HI
1.what’s the environment do you use fslogix? On premise or on cloud environment(azure wvd or azure vm) ?
2. can you enter winver in command prompt on problematical win10 computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]3.what’s the version office app which include onedrive ?
4.do you set both profile container and office container ?
5.did you set exclude onedrive from profile container or office container on your environment?
6."We also have KFM enabled - these are silently redirected."
what's KFM meaning ?Configure Office Container to redirect Microsoft Office user data
https://learn.microsoft.com/en-us/fslogix/configure-office-container-tutorial -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 23%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jared Abraham 1 Reputation point2021-03-02T19:52:41.093+00:00 Had this same issue. The fix for us was to disable OneDrive data in the O365 Container which will place it in the Profile Container instead. After doing that, we never had the issue again.
We have not tried testing with the HotFix mentioned.
Sign in to comment
13 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Boris Groenhout 6 Reputation points2021-01-12T16:06:10.093+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 14.000000000000002%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jonathan Pitre 1 Reputation point2021-01-25T14:29:21.317+00:00 We have tested the latest release 2.9.7621.30127 and the issue still persist.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 63%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Eddy Horsting 1 Reputation point2021-01-25T14:36:55.143+00:00 The newest release is this one:
Microsoft released FSLogix Apps 2009 HF_01 (2.9.7654.46150).
Sign in to comment -
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 4%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Badwolf5150 6 Reputation points2021-02-02T20:29:46.947+00:00 I had this problem and just upgraded to the January hotfix release and it resolved my issue.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 73%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
David Taig 6 Reputation points2021-02-18T15:37:46.74+00:00 As OneDrive does not support multiple simultaneous connections / multiple concurrent connections, please kindly configure FSLogix to disable multiple concurrent connections.
For Profile Container, please set ConcurrentUserSessions to '0' and ProfileType to '0':
https://learn.microsoft.com/en-us/fslogix/profile-container-configuration-reference#profiletype -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 35%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
rtravni 1 Reputation point2020-12-28T14:57:17.39+00:00 Hi Jia You,
My environment is Windows Server 2019 with only FSLOGIX ODFC. OneDrive sync app is up-to-date. Onedrive is cached (IncludeOneDrive WORD 1). If I upgrade FSLOGX ODFC to 2009 and I use an existing ODFC profile, I get the above Remove/Restore message!
Regards
Reinhard -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 98%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
R J Devereaux 11 Reputation points2020-12-30T08:29:04.337+00:00 Yes, this was highlighted shortly after the release, but unfortunately the post was on the old forum. No idea why MS didn't import the old forum content to the new, but hey ho.
Basically MS are supposed to be working on a fix as it has impacted numerous people, so any word on when this will be sorted?
Cheers
JD