How to fix corrupted Edge

Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

Is this the first time the update fails on Microsoft edge? What are the changes made on the computer?

Kindly try and follow the steps below and check if it helps

Repair Microsoft Edge

1. Make sure that your browser is closed and that you have administrative rights to our device.
2. Go to Start > Settings > Apps > Apps & features
3. In the apps list, select Microsoft Edge and then select Modify
4. When prompted Do you want to allow this app to make changes to your device?, select Yes
5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair

Restart the Microsoft Edge browser or computer and check if the same issue appears

You may also need to run a scan on your computer to check for any corrupted files which may be causing the issue on your computer.

Method 1: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt (Run as administrator)
2. Type each command below and press enter, wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: Please be patient, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

3. Close the command prompt.

Restart the computer and check again

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.

Yes it worked, many thanks!!!

Done.

Behavior was unchanged.

Sorry to hear that the steps did not fix the issue on your computer.

Microsoft Edge is a pre-installed application for windows. Kindly try and create a new user profile first on your computer and check if the same issue appears on the new user profile.

Create a new user profile

• We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.

1. Open the command prompt with elevated access (Administrator Access)
2. Type the below command and hit enter every after command.

net user "account name" /add

(change the "account name" to any name that you preferred)

net localgroup administrators "account name" /add

(change the "account name" with the name that you put in the first command)

3. Close the command prompt and switch to the new user.

Check if the same issue occurs on the new user profile.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you,

Jerico T.

On my system there is no "Apps & Features". Apps are listed under "Installed Apps". However, Microsoft Edge is not listed there, so the Modify step could not be performed. Edge Update and Edge Webview2 Runtime are listed - further evidence of corruption, I think.

I ran SFC and the DISM steps, but they had no effect.

I don't know when this Edge install went bad, but it was a while ago. It was so long ago that the Chase bank web site won't recognize this Edge as a valid Edge version.

I don't change much on this system. Most change activity is done by Windows Update. Also, this is a backup system. My primary is the same make and model with the same opsys and apps. I have no problems on that system.

In view of all this I'm wondering if the only way to fix this may be to delete Edge files and registry entries so as to trick the Edge installer into thinking it is doing a ground up install. Would that work?