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How to check my pc for issue with a White Screen given when trying to go to a website

Anonymous
2024-08-15T15:34:25+00:00

For over a month, I have not been able to see one website from my pc that I go to on a daily basis.

I can open it from my mobile, tablet, and my work PC.

One other pc in my house has the same issue, a White Screen when attempting to open CHEWY.COM.

There are no outages. also, 1 PC is Windows 11 the other is Windows 10

Microsoft Edge | Website issues | Windows 11

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  1. Anonymous
    2024-08-17T15:24:09+00:00

    After chatting with my ISP it turned out that I can access the website if I am in new private window. I don't know the reason!

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  2. Anonymous
    2024-08-16T13:04:25+00:00

    Thank you! I will.

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  3. Anonymous
    2024-08-16T08:14:45+00:00

    Hi, SAMiller2017

    Welcome to the Microsoft community.

    We have tested that Edge can normally access the website. Please test the issue in InPrivate Mode (Ctrl+Shift+N) to rule out most interference. If the issue persists, please test if the Canary version of Edge also has the same problem (we also suggest you try changing your network environment).

    Become a Microsoft Edge Insider | Microsoft Edge

    Please let us know the results of your tests so that we can better assist you in resolving your issue.

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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