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MS Edge stopped working with the Media Foundation extensions

Anonymous
2024-09-14T11:04:34+00:00

Multiple reports indicate that people can no longer watch Netflix 4K HDR directly in MS Edge or with the new Netflix PWA.

I investigated the issue further and found that MS Edge stopped working with at least some of the Media Foundation extensions (Dolby Vision extensions, spatial audio codecs, to name a few).

It is not the issue of my PC configuration, as an old standalone Netflix app, Apple TV+ app, Movies & TV, and Media Player work with these extensions properly to the moment.

There is no option to uninstall and reinstall MS Edge. The repair option looks for MicrosoftEdgeEnterpriseX64.msi, which is not available separately.

I tried to install the new MS Edge on top of the existing one, but it did nothing as it saw that MS Edge was already installed.

Please advise how to re-install MS Edge or how to fix the Media Foundation issue.

Thank you,

Display Devices 

       Card name: NVIDIA GeForce RTX 4090 

    Manufacturer: NVIDIA 

       Chip type: NVIDIA GeForce RTX 4090 

    **Current Mode: 3840 x 2160 (32 bit) (60Hz)** 

     HDR Support: Supported 

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020 

 Color Primaries: Red(0.703125,0.292969), Green(0.175781,0.757812), Blue(0.152344,0.054688), White Point(0.313477,0.329102)

Display Luminance: Min Luminance = 0.004700, Max Luminance = 1199.574341, MaxFullFrameLuminance = 1199.574341 

    **Monitor Name: ASUS PA32UCX**(DisplayPort) 

   Monitor Model: PA32UCX 

      Monitor Id: AUS3266 

     Native Mode: 3840 x 2160(p) (59.997Hz) 

     Output Type: Displayport External

Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI 

  Advanced Color: AdvancedColorSupported AdvancedColorEnabled  

    D3D9 Overlay: Not Supported 

         DXVA-HD: Supported 

    DDraw Status: Enabled 

      D3D Status: Enabled 

      AGP Status: Enabled 

   MPO MaxPlanes: 1 

        MPO Caps: Not Supported 

     MPO Stretch: Not Supported 

 MPO Media Hints: Not Supported 

     MPO Formats: Not Supported 

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

============================================

EDGE:\GPU

Graphics Feature Status

=======================

* Canvas: Hardware accelerated

* Canvas out-of-process rasterization: Enabled

* Direct Rendering Display Compositor: Disabled

* Compositing: Hardware accelerated

* Multiple Raster Threads: Enabled

* OpenGL: Enabled

* Rasterization: Hardware accelerated

* Raw Draw: Disabled

* Skia Graphite: Disabled

* Video Decode: Hardware accelerated

* Video Encode: Hardware accelerated

* Vulkan: Disabled

* WebGL: Hardware accelerated

* WebGL2: Hardware accelerated

* WebGPU: Hardware accelerated

* WebNN: Disabled

Driver Information

==================

Initialization time : 149

In-process GPU : false

Passthrough Command Decoder : true

Sandboxed : true

GPU0 : VENDOR= 0x10de, DEVICE=0x2684, SUBSYS=0x889c1043, REV=161, LUID={0,82590}, DRIVER_VENDOR=NVIDIA, DRIVER_VERSION=32.0.15.6109 *ACTIVE*

GPU1 : VENDOR= 0x1414, DEVICE=0x008c, LUID={0,86236}, DRIVER_VERSION=10.0.19041.4355

Optimus : false

AMD switchable : false

Desktop compositing : Aero Glass

Direct composition : true

Supports overlays : true

YUY2 overlay support : DIRECT

NV12 overlay support : DIRECT

BGRA8 overlay support : SOFTWARE

RGB10A2 overlay support : SOFTWARE

P010 overlay support : SOFTWARE

Diagonal Monitor Size of \.\DISPLAY1: 31.9"

DirectML feature level : 2.0

Driver D3D12 feature level : D3D 12.1

Driver Vulkan API version : Vulkan API 1.3.0

Pixel shader version : 5.0

Vertex shader version : 5.0

Max. MSAA samples : 8

Machine model name :

Machine model version :

GL implementation parts : (gl=egl-angle,angle=d3d11)

Display type : ANGLE_D3D11

GL_VENDOR : Google Inc. (NVIDIA)

GL_RENDERER : ANGLE (NVIDIA, NVIDIA GeForce RTX 4090 (0x00002684) Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.15.6109)

GL_VERSION : OpenGL ES 2.0.0 (ANGLE 2.1.37602 git hash: a07e78a57e24)

GL_EXTENSIONS : GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_polygon_mode GL_ANGLE_program_binary_readiness_query GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_APPLE_clip_distance GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_clamp GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_polygon_offset_clamp GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_border_clamp GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_mirror_clamp_to_edge GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robustness GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_WEBGL_video_texture

Disabled Extensions : GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_MESA_framebuffer_flip_y

Disabled WebGL Extensions :

Window system binding vendor : Google Inc. (NVIDIA)

Window system binding version : 1.5 (ANGLE 2.1.37602 git hash: a07e78a57e24)

Window system binding extensions: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync

Direct rendering version : unknown

Reset notification strategy : 0x8252

GPU process crash count : 0

gfx::BufferFormats supported for allocation and texturing: R_8: not supported, R_16: not supported, RG_88: not supported, RG_1616: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, YUVA_420_TRIPLANAR: not supported, P010: not supported

Problems Detected ================= * Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost * Unpacking overlapping rows from unpack buffers is unstable on NVIDIA GL driver: (http://crbug.com/596774) Applied Workarounds: unpack_overlapping_rows_separately_unpack_buffer * Disable KHR_blend_equation_advanced until cc shaders are updated: (http://crbug.com/661715) Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent) * Expose WebGL's disjoint_timer_query extensions on platforms with site isolation: (http://crbug.com/808744), (http://crbug.com/870491) Applied Workarounds: enable_webgl_timer_query_extensions * Disable GL_MESA_framebuffer_flip_y for desktop GL: (http://crbug.com/964010) Applied Workarounds: disable(GL_MESA_framebuffer_flip_y) * Disable VP9 k-SVC video decoding on non-Intel GPUs: (http://crbug.com/1508379) Applied Workarounds: disable_d3d11_vp9_ksvc_decoding * Block all NPU drivers until newer versions work with WebNN: (http://crbug.com/341327464) Applied Workarounds: disable_webnn_for_npu

Media Foundation Rendering Capabilities

=======================================

PlayReady Hardware DRM disabled: false

Direct Composition : true

Display(s) Information

======================

Info : Display[2550314142] bounds=[0,0 2560x1440], workarea=[0,0 2560x1440], scale=1.5, rotation=0, panel_rotation=0 external detected

Color space (sRGB) : {primaries:BT709, transfer:SRGB, matrix:RGB, range:FULL}

Buffer format (sRGB) : BGRA_8888

Color space (WCG/no-alpha,WCG/alpha,HDR/no-alpha,HDR/alpha): {primaries:BT709, transfer:scRGB linear (80 nit white), matrix:RGB, range:FULL}

Buffer format (WCG/no-alpha,WCG/alpha,HDR/no-alpha,HDR/alpha): RGBA_F16

Color volume : {r:[0.7031, 0.2930], g:[0.1758, 0.7578], b:[0.1523, 0.2930], w:[0.3135, 0.3291]}

SDR white level in nits : 120

HDR relative maximum luminance : 9.996453285217285

Bits per color component : 10

Bits per pixel : 30

Refresh Rate in Hz : 60

Video Acceleration Information

==============================

Decoding :

Decode h264 baseline : 64x64 to 4096x4096 pixels

Decode h264 main : 64x64 to 4096x4096 pixels

Decode h264 high : 64x64 to 4096x4096 pixels

Decode vp9 profile0 : 64x64 to 8192x8192 pixels

Decode vp9 profile2 : 64x64 to 8192x8192 pixels

Decode av1 profile main : 64x64 to 8192x8192 pixels

Decode hevc main : 48x48 to 8192x8192 pixels

Decode hevc main 10 : 48x48 to 8192x8192 pixels

Decode hevc main still-picture: 48x48 to 8192x8192 pixels

Encoding :

Encode h264 baseline : 32x32 to 1920x1088 pixels, and/or 30.000 fps.

Encode h264 baseline : 32x32 to 1088x1920 pixels, and/or 30.000 fps.

Encode h264 main : 32x32 to 1920x1088 pixels, and/or 30.000 fps.

Encode h264 main : 32x32 to 1088x1920 pixels, and/or 30.000 fps.

Encode h264 high : 32x32 to 1920x1088 pixels, and/or 30.000 fps.

Encode h264 high : 32x32 to 1088x1920 pixels, and/or 30.000 fps.

Encode av1 profile main : 32x32 to 1920x1088 pixels, and/or 30.000 fps.

Encode av1 profile main : 32x32 to 1088x1920 pixels, and/or 30.000 fps.

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-04T15:40:16+00:00

    In a similar boat, also on Windows 10. (Intel CPU, AMD GPU). Just reinstalled the system a few months ago, and got all my software setup, so trying to avoid the hassle of moving to Windows 11 and doing it all again, if I can avoid it.

    Was in the same boat, used the UWP app for Netflix and had proper 4K/HDR for a while. Never had used edge before so the switch to the PWA app have the exact issues. 1080p res, only, no HDR, and only avc1 codec (no HEVC, or AV1). Tried a few extensions that play with the javascript that supposedly worked with others, but no luck.

    One thing I noticed is that the results of edge://gpu info screen actually vary. The Media Foundation Rendering section will give different results, seemingly randomly. Sometimes it's truncated and is missing all the info about HDCP and the codecs, and only has the two entries about DRM and direct composition. Othertimes it has the full info, and mentions that HDCP is enabled, including 4k HEVC (although never HDR. But I can't get that section to ever show if windows 10 has hdr mode turned on).

    So definitely something up with the latest releases of EDGE on that version of windows. UHD and HDR on PC seems to have always had some amount of issue and drama, which is annoying.

    Funnily enough I can't get 4k to pop on Chrome either. On chrome I get 1080 max, no hdr, and av1 (no hevc, and also no avc). My DRM netflix status only reports SW for some reason. So I can't even use chrome as an alternative.

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  2. Anonymous
    2024-09-21T14:17:38+00:00

    Hi VictorMoroz,

    Are you currently using Windows 10 22H2? If so, have you tried using Windows 11 23H2?

    I encountered the same issue with a fully updated Windows 10 22H2 and Edge. All the necessary checks for Netflix 4K were checked out.
    PlayReady Hardware DRM disabled: false
    Direct Composition : true
    Dolby Atmos support : false
    AV1 installed : true
    AV1 activable : true
    AV1 version : AV1:1.2.2331.0
    HEVC installed : true
    HEVC activable : true
    HEVC version : HEVC:2.1.2192.0
    Display: : Scaled: [0,0 1920x1080] Scale: 2.00 Actual: [0,0 3840x2160]
    GPU Index : GPU0
    HEVC - Dolby Vision support : false
    HEVC - HDR10 support : false
    HDCP 2.2 support : true
    HEVC - 4K support : true

    The debug information from the Netflix web player indicates "keySystem: com.microsoft.playready.recommendation.3000," which suggests it is operating on PlayReady SL3000 hardware security. However, I was still only able to get AVC encoded 1080p video with the latest Edge. Even after performing a clean installation of Windows 10 22H2, the issue persisted.

    Subsequently, I performed a clean installation of Windows 11 23H2 and was pleasantly surprised to find that the same hardware could now achieve HEVC encoded 4K video. Additionally, I did not need to manually install the HEVC codec from the Microsoft Store, as it is included in Windows 11.

    It appears that there is an issue with Windows 10 22H2 that prevents the Netflix web player from utilizing the HEVC codec. I hope Microsoft can collaborate with Netflix to resolve this issue.

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  3. Anonymous
    2024-10-05T06:05:22+00:00

    >>Sometimes it's truncated and is missing all the info about HDCP and the codecs, and only has the two entries about DRM and direct composition.
    Same here on both Windows 10 22H2 and Windows 11 23H2. Refresh the page and all entries show up properly.

    >>Funnily enough I can't get 4k to pop on Chrome either
    Before October 1st, watching Netflix on Chrome allowed for HEVC encoded streaming in 4K. However, after that, Netflix only provides AV1 encoded streaming in 1080p on Chrome, which is quite strange.

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  4. Anonymous
    2024-10-04T20:03:14+00:00

    Switched to Win11 24H2 and now it works…

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  5. Anonymous
    2024-09-21T14:30:04+00:00

    Hello, Andy Peng1.

    Thank you for your response. I'm on Win 10 22H2.

    I'm having the AMD CPU so I'm considering the Win 11, but after the 24H2 update release.

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