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How to fix videos that won't show picture when received through Messenger?

Anonymous
2024-10-19T16:31:50+00:00

I'm trying to figure out why I cannot play videos anymore that are sent to me through messenger. I can watch them from my phone but not on my laptop or PC. The video loads and plays, but with sound only without the picture. It used to work fine, then something changed. I thought of trying to change browsers, but it insists that I switch off S mode to get off Edge to Chrome. Any suggestions?

Microsoft Edge | Audio and video playback | Windows 11

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  1. Anonymous
    2024-10-20T07:31:33+00:00

    Hello Pam Emrich,

    Thanks for reaching out here in the Microsoft Answers Community.

    Can you clarify, "sent to me through messenger"? Do you refer to a website?

    Also, does the issue only affects videos from "messenger"? Try playing a video on other websites, or entering "file://C:/" and navigate to a local video file, and see whether the issue persists.

    We look forward to your response.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-10-26T12:59:06+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-10-23T04:33:58+00:00

    Hello,

    You can insert image in your reply by selecting the "insert image" button in the toolbar.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2024-10-22T17:36:23+00:00

    I can post text and any image on my own page. I can only text on other pages. I can't post any images.

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  5. Anonymous
    2024-10-22T14:13:05+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

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