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Access denied errors

Anonymous
2025-01-20T20:41:37+00:00

Hi

I keep getting the below error message when I try to sign into Delta Airlines on Edge. I also tried Chrome, Avast and Firefox browsers. What is causing this issue?. I thought uninstalling and reinstalling the browser might work and it did not. I Also am wondering if Windows 11 is causing this because I keep being told it does not have enough space

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Reference 0.c002c417.1737405195.8f5bbd2

I Also cannot sign into Sirius XM I feel these issues are related because it all happened at the same time

Microsoft Edge | Website issues | Windows 11

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  1. Anonymous
    2025-01-21T06:39:27+00:00

    Hello，Karil_838

    Welcome to posting in the Microsoft Community.

    From the screenshots and descriptions you provided, the cause of the problem appears to be related to the information you use to log in to your Delta Air Lines account, rather than a browser or system storage space issue.

    First of all, the lack of Windows storage space does not affect the login function of the browser page. Additionally, since you tried multiple browsers (Edge, Chrome, Avast, and Firefox), you can rule out the browser itself. Depending on the prompt message, your inability to sign in to Delta Air Lines and Sirius XM may be related, as the prompt indicates that the account information you entered does not match what is stored on the system. This suggests that the two sites may use similar authentication mechanisms, which could result in a simultaneous inability to log in if there is a problem with the account information or if it was entered incorrectly.

    This situation is often associated with account status anomalies, such as an account that may be locked, have unusual activity, or has been flagged by the system due to network environment issues. Therefore, it is recommended that you contact Delta's official customer service as soon as possible to provide screenshots and detailed information to avoid further financial loss. To make things easier for you, I am directly providing you with their official technical support page, which has channels where you can contact the support staff by phone, please refer to:

    https://www.delta.com/en/need-help/overview

    Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.  

    We hope you will be able to log in to your account without any problems after being checked by a Delta Air Lines technician, and we wish you the best of luck!

    Best Regards，

    Rota|Microsoft Community Support Specialist

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