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ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Anonymous
2024-11-19T15:48:58+00:00

I am encountering an issue with Google Chrome when trying to access certain websites. The error message displayed is: ERR_SSL_VERSION_OR_CIPHER_MISMATCH. I have tried several troubleshooting steps, but I haven't been able to resolve the issue.

Could you please help me identify the cause of this problem and guide me on how to fix it?

Thank you in advance for your assistance. I look forward to your response.

Microsoft Edge | Website issues | Windows 10

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  1. Anonymous
    2024-11-20T06:34:42+00:00

    Hello, NAITYAHIA

    Welcome to the Microsoft Community.

    Thank you very much for your feedback. I have carefully read the information and problem description you provided. You mentioned that you encounter an error with the error code "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" when visiting certain web pages in the Chrome browser.

    I understand that this problem is causing you trouble. In order to establish a secure connection, your browser and the website begin to negotiate an encrypted channel over which data will be exchanged. During this process (called the TLS handshake), your browser sends a "hello" message to the web server, and the web server responds by sending the details of its certificate. After verifying the identity of both parties, the encrypted connection is initiated.

    However, if the site's SSL certificate is an old version or its cipher suite is misconfigured, your browser will not recognize it and you will receive the message ERR_SSL_VERSION_OR_CIPHER_MISMATCH.

    First, I suggest that you try to visit the same web page using the latest version of the Edge browser to test whether this error still occurs.

    If this error still occurs,

    ERR_SSL_VERSION_OR_CIPHER_MISMATCH error usually occurs due to a problem with the website's SSL certificate. However, other factors may also cause this problem. Generally speaking, the common causes can be divided into two categories.

    Problems originating from the website and problems originating from the visitor.

    When the error originates from the website, only the website administrator or owner can fix it. If you are just a visitor, you can only report the error and wait for it to be resolved. I suggest you try another browser or another device to access the same website to confirm this. If other devices cannot access it, it means that the error is caused by the website server and you cannot fix it.

    Please let me know the results after testing in Edge browser or other devices.

    Best regards

    Brian - Microsoft Community Support Specialist

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