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Edge & Disney plus don't open anymore

Anonymous
2023-11-18T23:23:34+00:00

So I wanted to watch disney + today, but the app wouldn't start.

I tried to reinstall it, but it still wouldn't start, so i researched a bit and it turns out that it needs edge to run properly. However, I had edge uninstalled on my PC because I don't use it. I then tried to install it again, which worked, but I was unable to open it. It just doesn't open, whatever I do.

I already tried to install the latest Windows update again, but it didn't fix the issue and I don'T want to reset my PC.

I am currently using the latest Windows Insider Dev build (23590).

What can I do except for resetting my PC to fix this issue?

Microsoft Edge | Open the browser | Windows 11

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  1. Anonymous
    2024-04-20T03:43:57+00:00

    I did a fresh windows 11 install with a new drive, and still have the same issue, Disney plus is broken in all browser or aps. Need to refresh it 10 times, before is finally works for a short while. Microsoft and Disney should get on this...it's 6 month long problem now. Dell XPS 17 9720 laptop.

    6 people found this answer helpful.
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  2. Anonymous
    2024-08-03T04:46:55+00:00

    Fix is to use Chrome.

    5 people found this answer helpful.
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  3. Anonymous
    2023-11-20T09:04:17+00:00

    Hi PaulJohnssen，

    Welcome to Microsoft Community.

     It sounds like you're encountering a frustrating issue with Microsoft Edge and Disney+ not functioning properly on your PC. Here are some troubleshooting steps you can try to resolve the problem:

    1. Create a New User Account: Sometimes, user profile corruption can cause issues with apps. Create a new user account on your PC, sign in with the new account, and try launching Microsoft Edge and Disney+ from there. If the apps work fine in the new account, it suggests that the issue is specific to your user profile.How to create a new Microsoft account - Microsoft Support
    2. Run App Troubleshooter: Windows has a built-in troubleshooter that can help identify and fix common issues with apps. To run the troubleshooter, go to Settings > Windows Update > Troubleshoot. Under "Find and fix other problems," select "Windows Store Apps" and follow the instructions to run the troubleshooter.
    3. Re-register Microsoft Store and Apps: Type CMD in the Run (Win +R) prompt and then press Shift + Enter to open it with admin permission and run the following commands one by one to re-register the Microsoft Store app and other related apps: 
       Copy CodePowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
 PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.MicrosoftEdge).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
    4. Perform a System File Check: Open Command Prompt as an administrator and run the following command: 
       Copy Codesfc /scannow
      This will scan and repair any corrupted system files that may be causing issues with Microsoft Edge and other apps.

    Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.

    Best regards

    Brandon | Microsoft Community Support Specialist

    2 people found this answer helpful.
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  4. Anonymous
    2024-03-30T22:45:28+00:00

    I'm having the same trouble and have done several things but nothing works. I can't even get the app to open at all.

    1 person found this answer helpful.
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  5. Anonymous
    2024-01-30T15:49:35+00:00

    I am very sorry for the late reply, but nothing works for me. I get this error when I run the command to re-register the app:

    C:\Windows\System32>PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.MicrosoftEdge).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}" Add-AppxPackage : Cannot find path 'C:\AppxManifest.xml' because it does not exist.``At line:1 char:98``+ ... fest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manife ...``+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~``+ CategoryInfo : ObjectNotFound: (C:\AppxManifest.xml:String) [Add-AppxPackage], ItemNotFoundException``+ FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

    The scan

    sfc /scannow

    says everything is ok.

    When I create a new user profile, it still does not open

    1 person found this answer helpful.
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