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Why is my Internet not letting me access websites even though I have connection?

Anonymous
2024-10-03T20:15:48+00:00

I've been experiencing a very odd issue with the Internet on my desktop for 4 days now. When I try to access several of my most frequently used sites, they will load and load, eventually timing out or saying there was an issue. The weird thing is that this is only happening for some websites and not others (although the ones in the "Other" category are starting to load very slowly or I can't reach them anymore). These sites are not blocked. Also, my desktop Outlook and Microsoft Teams apps are working normally, so it's not a connection issue I don't believe. I am connected to the Internet. There are several other people in my office - no one else is experiencing this issue. I have also tried accessing the same websites from my phone and laptop (on the same network, in the exact same room) with no issue at all. Here are all the steps I've taken to try to resolve the issue to no luck:

  • Checked my Internet connection
  • Changed Wifi networks and tried connecting with a MiFi
  • Changed browsers
  • Tried an incognito browser
  • Cleared my cache
  • Restarted and shut down computer
  • Completely unplugged computer
  • Hard reset network settings (twice)

Has anyone else experienced this issue or know how to fix it?

Microsoft Edge | Browser crashes or stops working | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-04T01:10:54+00:00

    I've been experiencing a very similar problem with Edge for about 5 or 6 days now. Pages either load incredibly long or don't load at all, usually with a message about "connection error". My network works great, it's checked, the problem doesn't lie with it.

    What I've found out is that problems disappear when I switch off https scanning in my antivirus. I've just changed from Norton to Avast, and this happened with both of them.

    There are no problems with other browsers - I checked Firefox, Chrome, Vivaldi, and Opera. All of them work just fine with https scanning turned on. Therefore I figure out there must be some kind of bug associated with the latest Edge version, and we probably just have to wait for the fix.

    4 people found this answer helpful.
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  2. Anonymous
    2024-10-05T06:54:15+00:00

    Just to follow up: I've just found out this must be a Microsoft-wide problem. There's the same result when I try to use Microsoft Netflix app (which in fact is a kind of one-task browser). Therefore I think it must be some kind of glitch which affects the whole of the Microsoft ecosystem.

    3 people found this answer helpful.
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  3. Anonymous
    2024-10-04T12:51:24+00:00

    That worked - THANK YOU! Hopefully they fix the glitch soon.

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