Auto fill user name and password not working on one particular website

Dear  troiade,

Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you. If I misunderstand your question, please let me know promptly.

If Microsoft Edge cannot automatically fill in usernames and passwords on a specific website, you can try the following methods to solve this problem:

1. Manually save passwords If you still cannot automatically fill in, you can try to save passwords manually:

Click the "three dots" in the upper right corner, click Settings, scroll to the bottom, click "Passwords", select "Add password", enter the URL of the health insurance portal login page, enter other information such as the account and password you log in here, then restart Edge, log in to this website, and see if you can use autofill.

2. Check extensions Some browser extensions may interfere with the autofill function:

Click the "three dots" in Edge and select "Extensions".

Temporarily disable all extensions to see if the autofill function can be restored. If it can, enable the extensions one by one to find out which extension is causing the problem.

3. Check if you can only autofill in privacy mode:

Click the "three dots" in the upper right corner and select "New Inprivate Window". Open the health insurance portal login page in this window and see if you can autofill.

4. Clear cache and cookies Sometimes cache and cookies can cause the autofill feature to fail. You can try clearing them:

In Edge, click the "three dots" and select "Settings".

Find "Privacy, search, and services", scroll to the "Clear browsing data" section, and click "Choose what to clear".

Select "Time range", then check "Cookies and other site data" and "Cached images and files", and click "Clear now".

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data. 

5. Reset Edge settings If the above steps don't solve the problem, you can consider resetting Edge:

In settings, find the "Reset settings" option and select "Restore settings to original defaults".

Note that this will reset all your settings and you will need to reset your preferences again.

6. Try using the preview version of Edge:

Microsoft Edge WebDriver | Microsoft Edge Developer

On the website, you will see different version options, including Beta, Dev, and Canary:

Beta Channel: For users who want a relatively stable version.

Dev Channel: Contains new features, but may have some problems, suitable for developers and testers.

Canary Channel: The latest features, there may be instability, suitable for users who want to try cutting-edge features.

I hope the above information is helpful, if you have any questions, please feel free to let me know.

Best Wishes

Pyke.D | Microsoft Community Support Specialist