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How to find DVD drive

Anonymous
2009-03-28T02:43:58+00:00

I dannot find my DVD drive. It is not displayed. What could have occurred to prevent this? What sort of problem is this - hardware? Please help.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-03-28T09:31:24+00:00

Hi Lauretta1965,

What is the model of your DVD drive? You may need to check the manufacture’s website for the latest driver for your model. You can also do the following to check the status of your DVD drive and check for updated drivers:

1.       Click Start

2.       In ‘Start Search’ type Device Manager, press Enter (provide administrative credentials if prompted)

3.       Click the “+” next to DVD/CD-ROM drives to drop down the menu

4.       Check the status of your DVD drive by right-clicking the device, clicking Properties, and then under the General tab check what it says under “Device status”. Let us know what the status was.

5.       Then check for updated drivers by right-clicking that device and then clicking Update Driver Software… (this step may take a moment so be patient). 

Even if this method doesn’t find a need for an updated driver, you may still check at the manufacture’s website to see if the latest one they have resolves the issue. 

If you don't see the DVD drive listed in the DVD/CD-ROM drives category, see if you have a category for Unknown Devices.

Get back to us with your results so that we can further assist you if need be. We look forward to hearing back from you.

Brian

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2017-05-30T03:30:54+00:00

    I tried all the steps 

    no dvd/cd   no unknown devices.  my computer shows that there is a dvd and that the drivers are updated, however when I put a dvd in, nothing happens and I cannot find the program

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  2. Anonymous
    2016-03-19T16:38:14+00:00

    Brian,  

     I found the model: HP DVD Writer 940d ATA Device. I have actually been able to play a DVD but cannot find the starting symbol. The device works but cannot be found on the desktop or by searching the Device Menu. Device Manager confirms the device is working and the software is up to date. Simply no obvious way to find the device or run a DVD.

    Can you help me install the device on my desktop?

    Thank you,

    Tom

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  3. Anonymous
    2015-12-27T14:54:47+00:00

    I could not find the DVD or Unknown.  It seem like it has completely disappeared.  Since it also a blue ray would that make a difference?

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  4. Anonymous
    2017-10-04T13:36:18+00:00

    I have a slide show on my desktop that I want to burn to a DVD. Windows Explorer doesn't show my plugged in DVD drive. Hav checked connections, plugged, unplugged and replugged in.

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