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32 bit browsers (IE8, Firefox, Google Chrome, and Opera) and Vista 64 bit

Anonymous
2009-07-14T01:10:30+00:00

Hi

I have an HP Pavilion dv2842se. I've had it for a little more than a year. IE 7 was originally installed, with a 32 bit and 64 bit version. Not long after I got it, the 32 bit version stopped functioning. Specifically, as soon as I open the program it would shut down and be completely unusable. I could not figure out the issue, so I installed Mozilla Firefox 32 bit, and just used that. When the IE 8 upgrade came out, I downloaded it and still experienced the same problem, so I continued to use Firefox.

Using Mozilla has worked well for me until about two weeks ago when Mozilla started becoming increasingly unreliable, and now completely unusable. Assuming it was a Mozilla specific problem, I downloaded 32 bit versions of Chrome and Opera, and ended up with all four 32 bit versions of the browsing programs doing the same.

I realize that I can simply use the 64 bit version of IE8, as I have been doing since I have no choice. However, there is one big problem with this. IE8 does not support Adobe Flash Player, which is needed to run practically every website--including the main website I use for my college coursework. Considering the main reason I purchased this computer was for college,  my computer as a whole is pretty worthless to me without a functioning browser that supports Adobe Flash Player.

Per the instruction of HP, I have tried disabling all add-ons, resetting all internet settings, and uninstalling and reinstalling Adobe Flash Player. I have even on my own tried a system restore, and scanned for viruses, spyware, and malware. Nothing has worked.

Please, Please, PLEASE if there is absolutely anything I can do to return my 32 bit browsers to a usable state, please help me. I really don't have the money to buy a new computer, and 64 bit operating systems are practically standard now--so there's no saying that if I did buy a new computer the same thing wouldn't happen all over again.

Thanks for any help you can provide! It's much appreciated!

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2009-09-23T12:19:25+00:00

    Hi guys,

    Paul - try to uninstall IE8 and run a Startup Repair.  If Startup Repair can't take care of the problem, try to do a Repair Installation on the system. 

    1. Uninstall Adobe Flash Player:

    http://www.adobe.com/go/tn\_14157

    "How to uninstall the Adobe Flash Player plug-in and ActiveX control".

    2. Temporarily disable your antivirus and antispy/malware software and reinstall the last release of Adobe Flash Player:

    http://www.adobe.com/go/getflash

    http://support.microsoft.com/kb/957700/en-us

    "How do I uninstall or remove Internet Explorer 8?"

    When you remove Internet Explorer 8, your earlier version of Internet Explorer is restored with your customizations (such as add-ins, Favorites, and your home page).

    Then reinstall IE8.

    Please read and follow carefully:

    "HOW TO solve IE8 installation problems":

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/9c5f373e-7667-4d6c-aa10-84185dccf887

    • Courtesy of Vincenzo Di Russo -

    STARTUP REPAIR 

    If you have a Windows Vista installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disc, the option to repair your computer will not appear.

    If you have a Windows Vista installation disc:

     1.  Insert the installation disc.

     2.  Restart your computer.

    Click the Start button, click the arrow next to the Lock button , and then click Restart.

     3.  If prompted, press any key to start Windows from the installation disc.

    Note: If your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

     4.  Choose your language settings, and then click Next.

     5.  Click Repair your computer.

     6.  Select the operating system you want to repair, and then click Next.

     7.  On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.

     REPAIR INSTALLATION

     You will need all your software media, Windows Vista disk and backup of your data to perform either one of the installation.

    http://support.microsoft.com/default.aspx/kb/918884

    HOW TO PERFORM AN INPLACE UPGRADE OR REPAIR INSTALLATION

    If you have the Windows Vista DVD, you can attempt a Inplace Upgrade (Repair) on Vista - this will not work if all you have is a Windows Recovery DVD.

    If you do not have the Windows Vista DVD and only have the Recovery Media, do you know someone who has the exact same Version of Vista as you that has the Vista DVD?  If so, borrow their DVD but do "not" use their Product key, use yours if asked for a product key.  If you do not have or cannot get a Vista DVD, the steps below will not work with the Recovery media and you may be forced to do a Clean install.

    Repair Installation:

    You may reinstall your copy of Vista while keeping your files, settings, and programs by performing a repair installation or an in-place upgrade with the following steps: (Note:  This does not always resolve all issues, especially if the corruption was caused by a 3rd party program or service, you might need to do a clean installation if this is unsuccessful.)

    <><><><><><><><><><><><> 

    Please make sure you Backup any and all important data before proceeding. Please see: Methods for backing up your files.

    Always make sure you have the means to reinstall your programs, either through an install disk or having access to the installation files.

    <><><><><><><><><><><><> 

    1. Insert the Windows installation disc into your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.
    2. On the Install Windows page, click Install now.
    3. On the Get important updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get installation updates.
    4. On the Type your product key for activation page, we strongly recommend that you type your 25-character product key to help avoid problems during activation.
    5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms.
    6. On the Which type of installation do you want? page, click Upgrade to begin the upgrade. You might see a compatibility report.
    7. Follow the instructions.

    Note: If your installation disk does not include SP1, and you are updated to it, then you will have to uninstall it before performing an upgrade install. Start -> Control Panel -> Programs -> View installed updates, then select Service Pack for Microsoft Windows and click Uninstall.

    Note: The following settings will be reset to default:

    Computer Sound Scheme

    Device Drivers

    Visual Effects

    Windows Mail

    Windows Services

    If you notice files missing after the upgrade look in the following folders:

    C:\Windows.old

    C:$INPLACE.~TR

    C:$WINDOWS.~Q

    These files can be cleared with disk cleanup as "Files discarded by Windows upgrade".

    Delete files using Disk Cleanup

    Kanewai - try to uninstall and reinstall IE8

    Let us know if this helps,

    Kevin

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    2 people found this answer helpful.
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4 additional answers

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  1. Anonymous
    2011-08-14T23:57:07+00:00

    MY PROBLEM IS WITH HP DV7 64BIT USING CHROME.

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  2. Anonymous
    2009-09-23T01:11:07+00:00

    I have been throughout this forum trying to find out how to get my 32 bit IE to again work...Connectivity not an issue. This all happened after service pack 2 was installed and IE8 was installed. If you explore this fourm you will find the same type problems and the same type of offered  advice under every topic having to do with IE 32 bit/ IE 8 and Vista. There is a common problem and as yet NO solution. How many hours do we have to spend? I hope microsoft is getting feedback and figuring out what they did wrong- finding a solution that works and then letting us all know about it.

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  3. Anonymous
    2009-07-25T00:35:33+00:00

    I have exact same problem and followed your instructions. Corrupt files were found but was unable to fix some of them. Here is the log file  from C:\Windows\Logs\CBS

    OQ 111 ends.

    2009-07-24 20:15:19, Info                  CSI    000002c8 [SR] Verify complete

    2009-07-24 20:15:19, Info                  CSI    000002c9 [SR] Repairing 3 components

    2009-07-24 20:15:19, Info                  CSI    000002ca [SR] Beginning Verify and Repair transaction

    2009-07-24 20:15:19, Info                  CSI    000002cb Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_2afb4740df058c0c\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:19, Info                  CSI    000002cc [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:19, Info                  CSI    000002cd Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_354ff19313664e07\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:19, Info                  CSI    000002ce [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:20, Info                  CSI    000002cf Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.6001.18783_none_47380fe3c42a7285\ieui.dll do not match actual file [l:16{8}]"ieui.dll" :

      Found: {l:32 b:2gLBMZ48b/tWdGkvsxXASqnWlF/KtDLYYUMhDqDmKCg=} Expected: {l:32 b:hLVsVr8ZUsCRoOW8XkenFfGk6c0dxEY82mfytWZdr3s=}

    2009-07-24 20:15:20, Info                  CSI    000002d0 [SR] Cannot repair member file [l:16{8}]"ieui.dll" of Microsoft-Windows-ieframe, Version = 8.0.6001.18783, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:20, Info                  CSI    000002d1 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_2afb4740df058c0c\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002d2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:20, Info                  CSI    000002d3 [SR] This component was referenced by [l:162{81}]"Package_20_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.18000.936330-33_neutral_GDR"

    2009-07-24 20:15:20, Info                  CSI    000002d4 Hashes for file member ??\C:\Program Files\Windows Sidebar\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002d5 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_2afb4740df058c0c\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002d6 [SR] Could not reproject corrupted file [ml:520{260},l:72{36}]"??\C:\Program Files\Windows Sidebar"[l:24{12}]"settings.ini"; source file in store is also corrupted

    2009-07-24 20:15:20, Info                  CSI    000002d7 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.6001.18783_none_47380fe3c42a7285\ieui.dll do not match actual file [l:16{8}]"ieui.dll" :

      Found: {l:32 b:2gLBMZ48b/tWdGkvsxXASqnWlF/KtDLYYUMhDqDmKCg=} Expected: {l:32 b:hLVsVr8ZUsCRoOW8XkenFfGk6c0dxEY82mfytWZdr3s=}

    2009-07-24 20:15:20, Info                  CSI    000002d8 [SR] Cannot repair member file [l:16{8}]"ieui.dll" of Microsoft-Windows-ieframe, Version = 8.0.6001.18783, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:20, Info                  CSI    000002d9 [SR] This component was referenced by [l:152{76}]"Package_1_for_KB969897~31bf3856ad364e35~amd64~~8.0.1.2.969897-16_neutral_GDR"

    2009-07-24 20:15:20, Info                  CSI    000002da Hashes for file member ??\C:\Windows\SysWOW64\ieui.dll do not match actual file [l:16{8}]"ieui.dll" :

      Found: {l:32 b:2gLBMZ48b/tWdGkvsxXASqnWlF/KtDLYYUMhDqDmKCg=} Expected: {l:32 b:hLVsVr8ZUsCRoOW8XkenFfGk6c0dxEY82mfytWZdr3s=}

    2009-07-24 20:15:20, Info                  CSI    000002db Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-ieframe_31bf3856ad364e35_8.0.6001.18783_none_47380fe3c42a7285\ieui.dll do not match actual file [l:16{8}]"ieui.dll" :

      Found: {l:32 b:2gLBMZ48b/tWdGkvsxXASqnWlF/KtDLYYUMhDqDmKCg=} Expected: {l:32 b:hLVsVr8ZUsCRoOW8XkenFfGk6c0dxEY82mfytWZdr3s=}

    2009-07-24 20:15:20, Info                  CSI    000002dc [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"??\C:\Windows\SysWOW64"[l:16{8}]"ieui.dll"; source file in store is also corrupted

    2009-07-24 20:15:20, Info                  CSI    000002dd Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_354ff19313664e07\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002de [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2009-07-24 20:15:20, Info                  CSI    000002df [SR] This component was referenced by [l:162{81}]"Package_20_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.18000.936330-33_neutral_GDR"

    2009-07-24 20:15:20, Info                  CSI    000002e0 Hashes for file member ??\C:\Program Files (x86)\Windows Sidebar\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002e1 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6001.18000_none_354ff19313664e07\settings.ini do not match actual file [l:24{12}]"settings.ini" :

      Found: {l:32 b:o6h1yAnHsCkRNJ8dGhXmZ3Clj7cL6ADoyvCIA0o6xAE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}

    2009-07-24 20:15:20, Info                  CSI    000002e2 [SR] Could not reproject corrupted file [ml:520{260},l:84{42}]"??\C:\Program Files (x86)\Windows Sidebar"[l:24{12}]"settings.ini"; source file in store is also corrupted

    2009-07-24 20:15:20, Info                  CSI    000002e3 Repair results created:

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  4. Anonymous
    2009-07-14T14:18:49+00:00

    Hi hoorayitsemily,

    Thank you for using Vista Support forum,

    If it come to the worse scenario, we can always restore your system back to factory settings.  You'll have to back up all your data since it will wipe out everything on your computer.  Let's try diagnostic steps to see if we can resolve the problem without restoring the computer. 

    First, access the Control Panel > Programs and Features, once the list of programs came up.  Remove Chrome, Opera, Firefox off your computer.  Reboot. 

    Second, boot into Safe Mode with Networking and test the IE 32 browser.

    How to boot your system into<br>Safe Mode…
    <ul><br><li> <br><ol><br><li><span>Restart your computer if it is powered on.</span><br></li><li><span>Tap the<br></span><span style="font-weight:bold">F8</span><span> key after your computer initially powers on.</span><br></li><li><span>Once you see the<br></span><span style="font-weight:bold">Advanced Boot Options</span><span> menu you can stop tapping.</span><br></li><li><span>Use the up/down arrow keys to highlight your selection.</span><br></li><li><span>Select<br></span><span style="font-weight:bold">Safe Mode with Networking</span><span> and press<br></span><span style="font-weight:bold">Enter</span><span>.</span><br></li><li><span>You should see drivers loading, and then<br></span><span style="font-weight:bold">Please wait</span><span>.</span><br></li><li><span>You should then be at the<br></span><span style="font-weight:bold">Welcome Screen</span><span>.</span><br></li><li><span>Logon to your computer using an account with Administrator privileges.</span><br></li></ol><br></li></ul>

    Run a SFC scan while you are in Safe Mode

    Running the<br>System File Checker…
    1.    <br>Click Start, click<br>All Programs, click<br>Accessories, right-click<br>Command Prompt, and select<br>Run as Administrator.<br><br><br>2.    <br>Click Continue or supply Administrator credentials if prompted.<br><br><br>3.    <br>In the Command Prompt window type the following, and press<br>Enter:<br><br><br><br>sfc /scannow<br><br><br>4.    <br>You should see the following on-screen messages:<br><br><br><br>Beginning the system scan. This process will take some time.<br><br><br><br>Beginning verification ph<br><br><br><br>ase of system scan.<br><br><br><br>Verification % complete.<br><br><br>5.    <br>Once the scan has completed you will receive an onscreen message resembling one of the following:<br><br><br><br>…found no integrity violations<br><br><br><br>…found corruption but repaired it<br><br><br><br>…found corruption that it could not repair<br><br><br>6.    <br>Please reply with the completion message that you received.

    If it doesn't work, tell us more about the problem.  What happened when it stop function? Was there any error message? What happened when you try System Restore?

    Looking forward to hear from you,

    Kevin

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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