ERROR CODE 800F020B

Hi,

I received this same error. It happens because you plugged in a piece of hardware (in my case a mobile phone via USB cable) at some point that needs a software update (most likely a driver). Plug in the same piece of hardware and try the update again. After plugging my phone back in and retrying, the update worked right away. This is a simple problem to resolve, I'm a little surprised there are so many useless responses.

Just thought id add this bit of extra info for any1 who has this problem and reads here but has not searched for this problem in the "Microsoft Knowledge Base"

Solution to Error: 800F020B

"To resolve this problem, rename the Spupdsvc.exe file, and then try to install the updates again. To do this, follow these steps:

1. Click Start , and then click Run .
2. Copy the following text, paste it into the Run box, and then click OK or press ENTER:

Cmd /c ren %WinDir%\System32\Spupdsvc.exe Spupdsvc.old 3. Try to install the updates again. If you still cannot install the updates, see the "References" section for information about how to contact Windows Update support or Microsoft Update support."

Information source page: http://support.microsoft.com/default.aspx/kb/958040

Thank you for visiting the Microsoft Windows Vista Communitiessite.

 

 

KATHY-ANN - Posted on Wednesday, March 18, 2009 10:17:01 AM<br><br><br> <br><br><br>when i try to install an update from the windows updates section, this particular update is Broadcom-Network-Broadcom 802.11b/g WLAN.  This update<br> would not install and the error code is 800F020b. Can someone give me a solution to rectify this error?

 

 

I located your original post…

 

It appears that you are having difficulty with Windows Update, and an option device driver update. The error code 0x800F020b indicates that the “device instance does not exist” . This suggests that this optional device driver update does not necessarily apply to your system – as I assume your wireless internet is fully functional.

 

I would recommend that in this particular instance, given the error code, that you hide this update. Should you need to update this particular device driver in the future you can visit your computer manufactures website for drivers specific to your system. Or you can visit this device manufactures website as they as well have drivers available for download.

 

How to hide an update in Windows Update…

1.    <br>Click<br>Start , click All Programs , and click Windows Update . <br><br><br>2.    <br>Click<br>View available updates which is located under the Install updates button.<br><br><br><br>3.    <br>Locate the update you want to hide, right-click that update, and select<br>Hide update . <br><br><br>4.    <br>Go back to the main<br>Windows Update page, and select Check for updates .<br><br><br><br>5.    <br>The update in question should no longer be displayed.

 

[Jared

• Support Engineer - MSFT](http://social.answers.microsoft.com/en-US/Profile/?user=Jared%20-%20Support%20Engineer&referrer=http://social.answers.microsoft.com/Forums/en/vistamedia/threads/&rh=R3rk8MPMvm8nd0qgOMUczYzYrc8D7Pq4ADJ%2b0jJsb%2bc%3d)

Dont meen to "Undermine" you Jared... But isnt the "800F020B" error due to missing hardware for the driver being installed?

"The device instance does not exist" doesnt this meen that the Hardware that the driver is for is not connected and for this particular driver, needs to be connected when it is installed?

Altho this is a "Broadcom-Network-Broadcom 802.11b/g WLAN" Router and most likely has no USB ports, i have often found when installing new routers or updating software for them, or any kind of problems on the internet (If connected by wireless that would normally work but now doesnt) Can often be resolved simply by connecting up with a ethernet cable, not the same as USB devices i know, but has solved problems for me many times for reasons i dont understand myself, specially when it comes to windows operating systems.

Apologies if im wrong, im still just a rookie computer nerd, but i remember having this error a while back, took me several weeks to figure out what was going wrong but when i did i found that all i had to do was plug in the device that the driver was for and it updated as normal in no time.

For future referance to anyone who reads this, The device i had this problem with was:

Orange SPV M3100 Windows Mobile 5.1 Smartphone with Direct-Push Technology (I believe the same error occures with windows mobile 6.0 & 6.1 if the device has been connected, but then disconnected before u start the windows update)

Hope this helps

Jess