Hi Kristina Harris,
Welcome to Microsoft Answers.
· Is it a 32 bit or a 64 bit operating system?
A) If it’s a 64 bit operating system try this work around. This workaround lets you open an x86 Control Panel item when the program icon is not displayed in the View x86 Control Panel Icons item in Control Panel.
i. Click Start, click Run, type the following in the Open box, and then click OK:
Drive_Letter:\windows\syswow64\mlcfg32.cpl
Note The placeholder Drive_Letter represents the drive where the x64-based version of Windows is installed.
Check the KB article” Some Windows Explorer extensions and some Control Panel items are not displayed on computers that are running an x64-based version of Windows” http://support.microsoft.com/kb/895561
B) Click start->Run ->type control mlcfg32.cpl and hit enter. Then check if you are able to see the mail icon.
Similar kind of issue was found in the link http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/0e47a4b7-5a3c-4368-8a42-c1c0fdd7e85b
Visit the Office Community Forums for more information: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Diana
Microsoft Answers Support Engineer
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