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HP DeskJet 3820 printer drivers

Anonymous
2008-12-11T16:18:10+00:00

From: Donald

 I have been unable to get my old printer up and going, worked for three hours online with a HP tech, and tried about everything. Every time we made a change, and asked for a test page, the message came up that a test page was sent to the printer, but nothing printed.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2008-12-11T16:19:16+00:00

    From:  huwyngr

    Just came across this:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=npd09152&lc=en&cc=us&dlc=en&product=75045&rule=45150&lang=en

    HP DeskJet Printers -  HPZSTATX.EXE Causes Print Job to Hang in Queue

    ISSUE:

    When a print job is sent to the printer, the job stays in the printer queue. The printer will fail to react and no error messages will appear. Besides, the system may lock up. This issue mainly affects the following HP DeskJet printers:

    HP DeskJet 3820 printer

    NOTE that as I read it you do not have to have another printer installed for this to happen with the printers in the table, only with the ones listed under the table so the remedy to try would seem to be to rename that file.

    So try the instructions under XP if you then find that file.

    BTW What version of WINDOWS VISTA are you using and what is the PC make and model?

    Another community answer from the Windows Vista newsgroups

    1 person found this answer helpful.
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