Local access only in network when using Ethernet cable

Question

Local access only in network when using Ethernet cable

Anonymous

Hi,

((Hmmm and hour and a half...with no replies...not a good sign..lol))

I have a new laptop and am using it at my office. I have been running it through the network with no problems via the eathernet cable for about a week. Today when I turned it on it connected me as usual, but when I went to get my mail it would contact hotmail. So I tried a webpage, which also would not open. I opened my netwrok conection window and it showed me as connected to the network and the web. (the one with the icons) Since I knew I wasn't connecting I tried using the repair function. After that there was a red X between the local and the Web icons.

I have changed nothing since last week, but there was a windows update (via auto update) that installedat the end of last week. We do have wireless and I AM able to connect to the web using it. I am guessing my eathernet port is functioning as it says so in the device manager, and I can connect to the local network. What I believe has happened is that Vista has independantlydecided to keep me "safe" somehow and has changed a network setting. We do not have any IP folks. So its just me working on this. And I am stuck. HELP! lol

here is my system info.

Processor	AMD Athlon(tm) X2 Dual-Core QL-62
Memory (RAM)	4.00 GB
Graphics	NVIDIA GeForce 9600M GT
Gaming graphics	1790 MB Total available graphics memory
Primary hard disk	11GB Free (44GB Total)
Windows Vista (TM) Home Premium

System	* * *
		Manufacturer	Micro-Star International	<br>	---	---	---	<br>		Model	GX-630	<br>		Total amount of system memory	4.00 GB RAM	<br>		System type	32-bit operating system	<br>		Number of processor cores	2	<br>		64-bit capable	Yes

Storage	* * *
		Total size of hard disk(s)	225 GB	<br>	---	---	---	<br>		Disk partition (C:)	11 GB Free (44 GB Total)	<br>		Disk partition (D:)	180 GB Free (181 GB Total)	<br>		Media drive (F:)	CD/DVD

Graphics	* * *
		Display adapter type	NVIDIA GeForce 9600M GT	<br>	---	---	---	<br>		Total available graphics memory	1790 MB	<br>		Dedicated graphics memory	512 MB	<br>		Dedicated system memory	0 MB	<br>		Shared system memory	1278 MB	<br>		Display adapter driver version	7.15.11.7948	<br>		Primary monitor resolution	1280x800	<br>		DirectX version	DirectX 10

Network	* * *
		Network Adapter	NVIDIA nForce Networking Controller	<br>	---	---	---	<br>		Network Adapter	Microsoft Tun Miniport Adapter	<br>		Network Adapter	802.11n Wireless LAN Card

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Mmagus,

Thank you for using Vista Support forum,

Sorry to hear that you having trouble, there are couple basic test I would like you to run to check system for error and corruption.

First, let's use a clean boot to disable all non essential service to see if that will help you connect:

How-to run Windows in Selective Startup (Clean Boot)…

1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration. 2. Click Continue, or provide Administrator credentials if prompted. 3. Click the General tab, and click Selective startup. 4. Under Selective startup uncheck Load startup items. 5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all. 6. Click the Apply, then OK, and then Restart.

If the problem solved, re-enable some or one by one service, reboot to see which one causing the problem.

Another solution we can try is to use System Restore to revert the changes back to last week before the update was installed.

Running the**System Restore**utility…

1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. 2. Click Continue or provide Administrator credentials if necessary. 3. Click Choose a different restore point, and then click Next. 4. Select a Date and Time prior to first sign of the issue you’ve described. 5. If the date you need is in excess of (5) days click the Show restore points older than 5 days check box. Important Notice **:**That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.

Hope this helps,

Kevin

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

0 comments

2 additional answers

Answer 1

Ok. I found the problem, through asuggestion of an IP gent from my wife's company. He said that it sounded like Vista wasnt getting an Ip Adress and that I should input one manually rather than have it recieve an automaticone from our provider. After finding the settings via another computer here, I did that and now have access to the net with the cable.

Answer 2

EEEK!

5 hours and no answer from any of the resident experts.

Maybe I asked too tough a question...or...maybe I didnt make it clear? basically.

wireless works and connects to the web.

LAN connects to other networked computers (local) so the ethernet port is working...and shows me connected to the net....

BUT I cant connect and if I try to diagnose and repair it says it found a problem it can not correct.

However, if I unplug that same LAN cable and plug it into my old desktop I can reach the Web. (so its not the router, cable, etc) rather a setting in Vista somewhere.

Anyone?

Bueller...

Share via

Local access only in network when using Ethernet cable

2 additional answers