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Windows 7 - RTM (Technet)
All available Windows updates installed
Brand new Lenovo t500 Thinkpad
Tried with and without the lenove wireless drivers downloaded and installed from lenovo.
Tried changing the network to SSID broadcast on and off.
Tried WPA2 Personal (AES&TKIP) and WPA Person TKIP.
The network troubleshooter wizward gives the following information:
| Windows Network Diagnostics | Publisher details |
|---|
| Issues found | ||||||
|---|---|---|---|---|---|---|
| Windows can't connect to the hidden network "dpmwifi"<br><br><br>Windows can't connect to the hidden network "dpmwifi"<br><br>This network is marked as a "hidden" network and is either not in range of this computer or the wireless settings saved on this computer do not match the settings of the network. | Detected | |||||
| Check your wireless network settings | Completed | <br> | --- | --- |
| Issues found | Detection details |
|---|
| 6 | Windows can't connect to the hidden network "dpmwifi" | Detected | <br> | --- | --- | --- | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| This network is marked as a "hidden" network and is either not in range of this computer or the wireless settings saved on this computer do not match the settings of the network. | ||||||||||||
| Check your wireless network settings | Completed | <br> | --- | --- | <br> | --- | <br> | Make sure your computer is in range of "dpmwifi" and that the network settings match the wireless router or access point settings. |
| Detection details |
|---|
| Diagnostics Information (Network Adapter) | ||||
|---|---|---|---|---|
| Details about network adapter diagnosis: <br><br>Network adapter Wireless Network Connection driver information:<br><br> Description . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN<br> Manufacturer . . . . . . . . . : Intel Corporation<br> Provider . . . . . . . . . . . : Microsoft<br> Version . . . . . . . . . . . : 12.4.1.4<br> Inf File Name . . . . . . . . . : C:\Windows\INF\netw5v32.inf<br> Inf File Date . . . . . . . . . : July-13-09 8:46:31 PM<br> Section Name . . . . . . . . . : Install_MPCIEX_Lenovo_5100_AGN_1x2_MC_VISTA_MOW2<br> Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4237&subsys_12118086<br> Instance Status Flags . . . . . : 0x180200a<br> Device Manager Status Code . . : 0<br> IfType . . . . . . . . . . . . : 71<br> Physical Media Type . . . . . . : 9 | <br> | --- |
| Diagnostics Information (Wireless Connectivity) | ||||
|---|---|---|---|---|
| Details about wireless connectivity diagnosis: <br><br>Information for connection being diagnosed<br> Interface GUID: 12c0fdbb-3304-4bae-a324-3cd1313d9e4d<br> Interface name: Intel(R) WiFi Link 5100 AGN<br> Interface type: Native WiFi<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Connect even if network is not broadcasting: No<br><br>Connection incident diagnosed<br> Auto Configuration ID: 9<br> Connection ID: 12<br><br>Connection status summary<br> Connection started at: 2009-10-20 16:28:31-570<br> Profile match: Success<br> Pre-Association: Success<br> Association: Fail<br> Security and Authentication: Not started<br><br>List of visible access point(s): 8 item(s) total, 8 item(s) displayed<br> BSSID BSS Type PHY Signal(dB) Chnl/freq SSID<br>-------------------------------------------------------------------------<br>00-14-BF-EE-5D-34 Infra g -82 6 rmss99pm<br>00-14-BF-C7-F4-F0 Infra g -81 6 linksys<br>00-14-BF-7B-D6-E4 Infra g -51 11 dpmwifi<br>00-12-17-3F-C2-BD Infra g -71 10 dpmwifi<br>00-22-A4-75-C9-61 Infra g -78 6 2WIRE798<br>00-12-17-3F-C2-BA Infra g -86 9 dpmwifi<br>00-14-BF-7B-D6-E4 Infra g -51 11 (Unnamed Network)<br>00-12-17-3F-C2-BD Infra g -71 10 (Unnamed Network)<br><br>Connection History<br><br> Information for Auto Configuration ID 9<br><br> List of visible networks: 5 item(s) total, 5 item(s) displayed<br> BSS Type PHY Security Signal(RSSI) Compatible SSID<br> ------------------------------------------------------------------------------<br> Infra g Yes 40 Yes rmss99pm<br> Infra g No 31 Yes linksys<br> Infra g Yes 83 Yes dpmwifi<br> Infra g Yes 41 Yes 2WIRE798<br> Infra g Yes 83 Yes (Unnamed Network)<br><br> List of preferred networks: 2 item(s)<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: Yes<br> Profile: zen<br> SSID: zen<br> SSID length: 3<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028002<br><br> Information for Connection ID 12<br> Connection started at: 2009-10-20 16:28:31-570<br> Auto Configuration ID: 9<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Fail 0x00038002<br> Association reason code: 0x00030001<br><br> Information for Auto Configuration ID 8<br><br> List of visible networks: 5 item(s) total, 5 item(s) displayed<br> BSS Type PHY Security Signal(RSSI) Compatible SSID<br> ------------------------------------------------------------------------------<br> Infra g Yes 41 Yes rmss99pm<br> Infra g No 28 Yes linksys<br> Infra g Yes 80 Yes dpmwifi<br> Infra g Yes 40 Yes 2WIRE798<br> Infra g Yes 80 Yes (Unnamed Network)<br><br> List of preferred networks: 2 item(s)<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028006<br> Profile: zen<br> SSID: zen<br> SSID length: 3<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028002<br><br> Information for Connection ID 11<br> Connection started at: 2009-10-20 16:28:30-571<br> Auto Configuration ID: 8<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Fail 0x00038002<br> Association reason code: 0x00030001<br><br> Information for Connection ID 10<br> Connection started at: 2009-10-20 16:28:25-813<br> Auto Configuration ID: 8<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Fail 0x00038002<br> Association reason code: 0x00030001<br><br> Information for Auto Configuration ID 7<br><br> List of visible networks: 6 item(s) total, 6 item(s) displayed<br> BSS Type PHY Security Signal(RSSI) Compatible SSID<br> ------------------------------------------------------------------------------<br> Infra g Yes 38 Yes rmss99pm<br> Infra g No 26 Yes linksys<br> Infra g Yes 83 Yes dpmwifi<br> Infra g Yes 36 Yes 2WIRE798<br> Infra g Yes 83 Yes (Unnamed Network)<br> Infra g Yes 26 Yes Willy Net<br><br> List of preferred networks: 2 item(s)<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028006<br> Profile: zen<br> SSID: zen<br> SSID length: 3<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: No<br> Reason: 0x00028002<br><br> Information for Connection ID 9<br> Connection started at: 2009-10-20 16:27:24-381<br> Auto Configuration ID: 7<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Fail 0x00038002<br> Association reason code: 0x00030001 | <br> | --- |
| Diagnostics Information (Wireless Connectivity) | ||||
|---|---|---|---|---|
| Details about wireless connectivity diagnosis: <br><br>For complete information about this session see the wireless connectivity information event.<br><br>Helper Class: Auto Configuration<br> Initialize status: Success<br><br>Information for connection being diagnosed<br> Interface GUID: 12c0fdbb-3304-4bae-a324-3cd1313d9e4d<br> Interface name: Intel(R) WiFi Link 5100 AGN<br> Interface type: Native WiFi<br> Profile: dpmwifi<br> SSID: dpmwifi<br> SSID length: 7<br> Connection mode: Infra<br> Security: Yes<br> Connect even if network is not broadcasting: No<br><br>Result of diagnosis: Problem found<br> Issue referred to: RNWF MSM Helper Class<br><br>Root cause:<br>Windows could not connect to "dpmwifi"<br>You can try to connect again.<br><br>Repair option:<br>Reset your wireless network adapter<br>This will disable and then enable the network adapter "Wireless Network Connection" on this computer. | <br> | --- |
| Network Diagnostics Log | | | File Name: | F7B6E52F-2035-4D01-A129-F27EAF6C1B41.Diagnose.0.etl |<br>| --- | --- | | | --- |
| Other Networking Configuration and Logs | | | File Name: | NetworkConfiguration.cab |<br>| --- | --- | | | --- |
| Collection information | | Computer Name: | MARTINB | | --- | --- | | Windows Version: | 6.1 | | --- | --- | | Architecture: | x86 | | --- | --- | | Time: | Tuesday, October 20, 2009 4:28:33 PM | | --- | --- |
| Publisher details |
|---|
| Windows Network Diagnostics | | Detects problems with network connectivity. | | Package Version: | 1.0 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |
Have disabled power saving on the wireless nic int he note book.
Any help would be appreciated.
TIA
Orac
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
The settings in you computer for the network must match the settings in the router. If you can access the router setup pages, or if you can get the settings from someone else such as the network administrator (if there is one), get those settings.
Next, delete the present network settings. Next, set it up again with the settings you recently optained.
I would turn SSID broadcast on.
Tom
Hi Tom:
I just purchased the same Lenova Thinkpad as orignially described (with Windows 7 Home Edition) and have similiar errors. Currently, I am using a similiar laptop, which is able to connect to my router wirelessly and via ethernet cable, the only difference is this laptop is running Windows Vista Home Edition.
Obtaining the Lenova Thinkpad yesterday, I went through the same steps to setup my router. The connection is automatically detected, I set it as being as being a Shared Connection with WEP encryption, and a 10 digit password. I am told that this network is detected but "hidden" when trying to connect wirelessly.
I am able to connect to the same router when I simply connect via an Ethernet cable, and the connection automatically configures itself.
My router used to be setup so that only certain IP addresses were allowed. Now, all blocks have been removed. I made sure that IP6 and IP4 connectivity is setup so that everything is detected automatically; hence, it does not rely on a specific IP address. This is how I have set up other computers in the past, and this is the first time I cannot figure out what is going on?
Why is the network detectable but considered hidden?
When going to the Adapter Properties, I do not see the option of turning SSID on. The diagnostics say SSID equals 7. I believe this is becuase my connection is named linksys, which is seven letters.
Do you have any suggestions?
This computer is brand-new. It would not connect wirelessly before Windows 7 installed its critical updates or after. I have tried restoring the computer to its original configuration, and trying to connect with the same results. Windows Virtual PC is not installed, nor does the software come with the PC.
Is SSID broadcast on? There is no network administrator, but how can I access the router setup pages?
There is a installation CD that came with the router, but I have never had to use this before, only on Windows 2000. It contains Norton Anti-Virus and simply moniters the network connection, something I believe Windows 7 and Vista already do on their own.
Any help would be appreciated!
Thanks.
*** Email address is removed for privacy ***
Embarrasingly enough it turns out the router had MAC address filtering enabled - preventing my connection.
I had the same problem fopr the last week tried everything finnally went to Realtek site downloaded driver from there it started working I hadtried the update driver from device manager & ran a program that shows what drivers needed updated they all had told me I had the lasest driver installed
I have the same issue on my Hewlett-Packard laptop. It's running Vista and connecting to a Linksys Wireless B Broadband Router Model No. BEFW11S4 with an Intel(R) PRO/Wireless 3945ABG Network Connection Adapter. Same error messages and everything. What you're saying makes sense, but I would like a more detailed translation on how to change my computer's settings to match my router settings. I would much rather try to fix it myself than have a computer shop replace the network card altogether and pay a small fortune while I'm at it. You're help would be much appreciated!!!
