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Software license service won't run

Anonymous
2009-03-20T15:23:05+00:00
  • Yesterday, I ran a registry cleaner program (I know, I've always had problems after doing that and you'd think I would have learned by now) to remove the old dead entries from my registry. After it finished, I started seeing the problems that are mentioned in this thread (no control panel and software licensing service won't start). Even if I run cmd.exe as administrator, I get the following:

Microsoft Windows [Version 6.0.6001]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>net start slsvc

System error 2 has occurred.

The system cannot find the file specified.

C:\Windows\system32>

I tried turning off the read-only attribute in the system32 directory and that had no effect. From what I've found on the web, it looks like I will have to reinstall Vista to make everything work. Of course, I bought this PC at BestBuy and they didn't give me the Vista install disks (thanks HP) so that is going to be difficult.

Is there anything else I can try to resolve this issue? Any help is greatly appreciated.

BTW, here's the output of the diagnostic tool:

Diagnostic Report (1.9.0006.1):


WGA Data-->

Validation Status: Invalid License

Validation Code: 50

Online Validation Code: 0x80070426

Cached Validation Code: N/A, hr = 0x80070426

Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

Windows Product ID: 89583-OEM-7332157-00061

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6001.2.00010300.1.0.003

ID: {2EE107BE-C004-4237-AC91-4E490C947D5B}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000009

Build lab: 6001.vistasp1_gdr.080917-1612

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

WGATray.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Program Files (x86)\Mozilla\Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{2EE107BE-C004-4237-AC91-4E490C947D5B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-342609163-3139870115-61042858</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KQ497AA-ABA m9340f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.23   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080421000000.000000+000</Date></BIOS><HWID>E1333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->

Software Licensing service is not running.

HWID Data-->

HWID Hash Current: MgAAAAEAAAABAAEAAgABAAAABAABAAEAonZSZbhWvDqw9OJs8vQIysFn/FSiwqxWzDE=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20000

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name    OEMID Value    OEMTableID Value

  APIC            HPQOEM        SLIC-CPC

  FACP            HPQOEM        SLIC-CPC

  HPET            HPQOEM        SLIC-CPC

  MCFG            HPQOEM        SLIC-CPC

  OEMB            HPQOEM        SLIC-CPC

  GSCI            HPQOEM        SLIC-CPC

  SLIC            HPQOEM        SLIC-CPC

  SSDT            HPQOEM        SLIC-CPC

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Answer accepted by question author

Anonymous
2009-03-24T00:04:48+00:00

Fixed based on input from Darin. I created a new thread in the correct place and now the issue is solved. I will mark this as answered so it can be closed.

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3 additional answers

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  1. Anonymous
    2009-04-01T17:06:55+00:00

    Here is a link to the thread davelw indicated

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/552574ff-cbfb-45dd-8714-ea1bbdc3a520

    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.

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  2. Anonymous
    2009-04-01T13:00:11+00:00

    A link to afore mention thread might be very useful...

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  3. Anonymous
    2009-03-20T18:50:04+00:00

    Since it seems like changes to the registry got me into this mess, is there anything in the registry that I can change to fix the problem? For instance, this key refers to the software license service:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc

    Are there changes I can make to the keys in that area that can help to resolve this problem?

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