Hello SusanCoach,
Welcome to the Microsoft Answers Community!
From the instructions you are following it sounds like you are using Windows 7. If so check to make sure you aren’t in a folder included in a Library. Both buttons should be grayed out when inside a folder contained in a Library by design.
You can locate the folders that are contained in your Library in your User Profile, if you would rather use that. Click the address bar of Windows Explorer and type in %userprofile%. Then you can open Documents, Picture, etc. which will allow you to edit the view settings. You can create a shortcut to the desktop for these folders as well by right clicking the folder and selecting Create Shortcut.
Hope that helps, look forward to hearing back from you.
Steven
Microsoft Answers Support Engineer
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